Registration Customer Service Assistant

The following content displays a map of the jobs location - Haylock House, Kettering Parkway,Kettering

Apply for this job Manage my job alerts Registration Customer Service Assistant

Job Reference Ref/24970/9602

Apply for this job Number of Positions: 1 Contract Type: Part Time Contract Details: Job share Salary Range : £28153 pro rata Working Hours: 18.5 hours Location: Haylock House, Kettering Parkway,Kettering Closing Date: 16/11/2026 Job Category: Registration of Births, Deaths and Marriages Organisation: North Northamptonshire Council

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

 

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

To provide administrative support to customers and colleagues in a busy office environment.  The job will entail undertaking the full range of front line customer service contact activities and associated administration and back office activity to enable the service to carry out its day to day business.  

The job requires extensive use of office software packages (EG Word, Excel, Outlook, internet, Registration Service System , CRM systems) and assisting with the development of new procedures and processes designed to improve the efficiency of the service. 

The job also requires a high standard of customer care and extensive customer contact (telephone and e-mail). With occasional administrative support to other areas of the Registration Service such as Copy Records office or Coroners etc.

What will you be doing?

Deliver the processes required to ensure that all customer’s ceremonies and statutory events are properly booked, recorded, confirmed, and co-ordinated. Examples of ceremonies would include weddings, civil partnerships, renewal of vows, naming and citizenship, including taking customer payments.

Use internal software tools , such as MS Office 365, ceremony online booking system , telephony system and other related programs which fall within the scope and purpose of this role.

 

Be the first point of contact and resolve customer queries at the first point of contact either through face to face, telephone, or e-mail contact.

 

Provide advice on the legal requirements to customers seeking statutory services (birth, death and marriage/civil partnerships)

 

Administer all customer financial transactions in an accurate and timely manner to ensure the Registration Service receives the correct payment at the appropriate stage in the ceremony process.

 

Collate and prepare the quarterly clergy returns, liaising with Registrars and the clergy as appropriate, resulting in payments to the clergy.

 

Provide administrative support to the Management Team, E.G. updating of customer records, assisting with calls from the general public and the preparation of documents for approval and processing.

 

Receive information from other agencies and advising staff, under the direction of a manager, of any changes required and/or acting as a central contact point for service queries.

 

Maintain and update excel and system bases databas