IntaPeople
1st Line Support Engineer
1st Line Support Engineer at IntaPeople, based in Cardiff, Wales, paying £19.52 per hour. This is a contract role.
- Pay
- £19.52 per hour
- Hours and contract
- Contract · On site
- Location
- Cardiff, Wales
- Closing date
- Sector
- IT Support
- Immediate start
21% below the typical rate for it support
Reference jobs/25514
About the role
Overview
Salary: £20 p/h
Employment: Contract
Job description
IT Support Operator – Short-Term Temp Contract
Location: Cardiff - onsite working - parking available
Rate: £19.52 per hour
Hours: 35 per week (Shifts between 8am–5pm)
An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment.
What you’ll be doing:
-
First point of contact for all IT support queries (via phone, portal, email, Teams)
-
Logging and resolving Incidents and Service Requests
-
Basic troubleshooting of hardware, software, and user access issues
-
Creating, modifying, and deleting user accounts
-
Supporting users with software and device setups
-
Keeping accurate records and documentation of fixes
-
Promoting good IT security practices
-
Updating the internal knowledge base with fixes and workarounds
What they’re looking for:
-
Previous experience in a 1st line IT support or service desk role
-
Confident using a ticketing system to log and manage incidents
-
Strong communication skills and a helpful approach
-
Comfortable working onsite in Cardiff
-
Able to start at short notice
Start ASAP. Apply now if you’re at a loose end and have experience in user support, thanks!
Your consultantPhil Dancey
Principal Recruitment Consultant
Get in touch:
[email removed] Apply for job >Related jobs
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Wales - Rhondda Cynon Taff Posted 19 Oct 2026Reference: jobs/25514 · Posted 4 days ago · Closes 29 Nov 2026 · Listed via IntaPeople
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