Focus Group
Solutions Engineer (Network)
Solutions Engineer (Network) at Focus Group, based in Exeter, South West. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- Exeter, South West
- Closing date
- Sector
- IT & Software
Reference 609763
About the role
The Solutions Engineer provide remote and onsite support, infrastructure deployments, and technical consultancy for customers in and range of different spaces. The Solutions Engineer is considered a subject matter expert in one or more technical domains and will lead projects related to their specialism, driving best practice and technical excellence across the team
Project Leadership· Lead the delivery of projects with a primary focus on networking — including network refreshes, LAN/WAN and SD-WAN rollouts, and firewall and wireless deployments — while also contributing to cloud migrations, infrastructure deployments, and security implementations.· Manage technical workstreams within larger programmes, typically owning the network workstream while coordinating with project managers, consultants, and third-party vendors.· Attend and contribute to customer calls for technical scoping, solution design, and implementation planning.· Undertake and document site surveys, technical audits, and readiness assessments.· Support new customer onboarding and technology transitions, ensuring smooth handover to service operations.
Documentation & Standards
· Audit and document client infrastructure to a high standard, maintaining accurate configuration records.· Develop and maintain best-practice documentation, knowledge base articles, and technical runbooks for your specialist area.· Provide detailed solution designs and technical proposals to meet customer requirements.
Collaboration & Development· Mentor and support other engineers on complex project deliveries and technical escalations.· Stay current with industry developments, emerging technologies, and vendor certifications relevant to your specialism.· Work closely with account management, pre-sales, and service teams to ensure seamless customer experience.
Key Responsibilities
Technical Delivery· Deliver high-quality installation, configuration, and maintenance of customer infrastructure including SDWAN, switching, firewall, wireless, SSE / SASE and other network devices. · Act as an escalation point for complex technical faults within your area of specialism.· Troubleshoot and resolve advanced infrastructure issues across networking estates· Design, implement, and migrate enterprise network solutions including LAN/WAN, SD-WAN, VLANs, firewalls, and secure wireless across vendors such as Meraki, Fortinet and Cisco.Project Leadership· Lead the delivery of projects with a primary focus on networking — including network refreshes, LAN/WAN and SD-WAN rollouts, and firewall and wireless deployments — while also contributing to cloud migrations, infrastructure deployments, and security implementations.· Manage technical workstreams within larger programmes, typically owning the network workstream while coordinating with project managers, consultants, and third-party vendors.· Attend and contribute to customer calls for technical scoping, solution design, and implementation planning.· Undertake and document site surveys, technical audits, and readiness assessments.· Support new customer onboarding and technology transitions, ensuring smooth handover to service operations.
Documentation & Standards
· Audit and document client infrastructure to a high standard, maintaining accurate configuration records.· Develop and maintain best-practice documentation, knowledge base articles, and technical runbooks for your specialist area.· Provide detailed solution designs and technical proposals to meet customer requirements.
Collaboration & Development· Mentor and support other engineers on complex project deliveries and technical escalations.· Stay current with industry developments, emerging technologies, and vendor certifications relevant to your specialism.· Work closely with account management, pre-sales, and service teams to ensure seamless customer experience.
Skills, Knowledge and Expertise
Essential Skills · Proven experience in a support, infrastructure, or solutions delivery role.· Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.· Strong troubleshooting methodology and analytical problem-solving skills.· Excellent attention to detail and documentation standards.· Punctual and responsible with excellent time management.· Ability to work independently and as part of a project team.· Flexibility to adjust working hours or travel for project requirements.· Full valid UK driving licence.· A strong desire to grow technical knowledge and achieve industry certifications. Demonstrable expertise in these areas:· Networking: VLANs, routing and switching, firewalls, WAN/SD-WAN, and wireless design and deployment (Meraki, Cisco, Fortinet) Desired Skills · Experience working in an IT Managed Service Provider (MSP) environment. · Vendor certifications in networking (Meraki, Cisco, Fortinet) or security platforms. · Experience with scripting and automation (PowerShell, Azure Automation). · Familiarity with ITIL frameworks and service management principles. · Experience with documentation platforms (IT Glue, Hudu, or similar).Benefits
- Holiday Allowance - 24 days + bank holidays + birthday leave.
- Hybrid working options - performance depending.
- Enhanced maternity, paternity and adoption leave.
- Paid volunteering day * regular charity events.
- Wider company benefits across health, financial wellbeing, Pension etc.
Reference: 609763 · Posted 5 days ago · Closes 29 Nov 2026 · Listed via Focus Group
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