IT Search & Select
IT Support Analyst
IT Support Analyst at IT Search & Select, based in Bracknell, South East England, paying £26,000 - £33,000 per annum. This is a permanent role.
- Pay
- £26,000 - £33,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Bracknell, South East England
- Closing date
- Sector
- IT Support
23% below the typical rate for it support
Reference 57492542
About the role
We are a growing Berkshire-based Managed Service Provider (MSP) delivering high-quality IT services to a diverse range of clients across multiple industries. Our customers range from small businesses to larger organisations, providing a varied and engaging technical environment where no two days are the same.
This is an excellent opportunity for a motivated IT Support Engineer looking to develop their technical skills, gain exposure to a broad range of technologies, and learn from a team of highly skilled and experienced engineers.
The RoleAs a 1st / 2nd Line IT Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base. You will troubleshoot, diagnose and resolve a wide range of IT issues, while delivering exceptional customer service and ensuring client satisfaction.
Working alongside senior engineers and technical specialists, you will have the opportunity to develop your technical expertise across Microsoft cloud technologies, networking, cybersecurity, infrastructure, and modern workplace solutions.
Key Responsibilities- Provide 1st and 2nd line technical support via telephone, email, remote tools and onsite visits.
- Diagnose and resolve hardware, software, networking and user issues.
- Manage incidents and service requests through the ticketing system, ensuring adherence to SLAs.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint and Intune.
- Administer Windows desktop and server environments.
- Assist with user onboarding, offboarding and account administration.
- Troubleshoot connectivity, Wi-Fi, VPN and network-related issues.
- Deploy and configure laptops, desktops, mobile devices and peripherals.
- Escalate complex issues to senior engineers where appropriate.
- Contribute to technical documentation and knowledge base articles.
- Participate in project work including migrations, upgrades and cloud adoption initiatives.
- Maintain a strong focus on customer service and continuous improvement.
- Previous experience in a 1st Line, 2nd Line or MSP support environment.
- Good troubleshooting skills across Windows operating systems.
- Experience supporting Microsoft 365 applications and services.
- Understanding of Active Directory, Entra ID (Azure AD) and Group Policy.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP and VPNs.
- Experience using remote support and ticketing systems.
- Excellent communication and customer service skills.
Reference: 57492542 · Posted 6 days ago · Closes 7 Dec 2026 · Listed via IT Search & Select
Apply for this job
This role is listed via IT Search & Select. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.