Infrastructure Engineer

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Home Office Digital, designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

Job description

An Infrastructure Engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy and Home Office strategy.

You will work in a team of Infrastructure Engineers ensuring services are delivered and supported as required. You will work with and support third parties to provide infrastructure services and with technical architects to translate architectural designs into operations.

Key Responsibilities

Your main day to day responsibilities will be:

• Building, configuring, transitioning, administering, and supporting enterprise toolsets used for monitoring the health and performance of the Home Office compute, storage, networking, physical and cloud infrastructure using commercial off the shelf (COTS) and open-source packages and solutions.
• Implementing and supporting event management solutions, toolsets, and methods of event aggregation from multiple sources and integrations with the IT Operations Management Solution.
• Proactively managing alerts & thresholds for monitored infrastructure and services, ensuring that technical solutions continue to meet business requirements.
• Responding to and supporting the resolution of incidents, problem analysis, root cause identification and fix; monitor resolution activities and progress updates to users.
• Using logical designs created by technical architects and required standards, methods & tools (including prototyping tools where appropriate) to build and implement enterprise tooling solutions.
• Working in cooperation with testing to ensure the integrity & quality of enterprise toolsets and solutions.
• Create, update, and maintain technical documentation, work instructions and guidance notes for supported toolsets.
• Build and test simple interfaces between systems or work on more complex integration as part of a wider team.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.

Person specification

Essential Criteria

You’ll have a demonstrable passion, skills, knowledge, or some experience in:

• Understanding of core technical concepts, techniques and methods related to enterprise tools and ability to implement and support tooling solutions and offerings.

• Implementing and supporting event management solutions, toolsets, and methods of event aggregation from multiple sources.

• The use of IT Operations Management (ITOM) suites such as ServiceNow for supporting Event, Incident, Problem and Change Management.

• Troubleshooting and resolving issues involving technologies across a variety of platforms.

• Awareness of emerging technologies and how they could be applicable to the current business.

• Effectively communicating at different levels, across support and engineering, business users, architecture, and suppliers.

• Working within an ITIL Framework.

The essential criteria listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).

The six technical skills for this role align to Infrastructure Engineer. Use the SFIA levels of responsibility to understand what would be expected for each technical skill listed.

Please see below the relevant six technical skills for Infrastructure Engineer:

• Development and implementation
  • Systems Development
    • Systems design (DESN) - Level 3
    • Testing (TEST) - Level 2
• Delivery and operation
  • Technology Management
    • Systems installation and removal (HSIN) – Level 2
    • IT infrastructure (ITOP) – Level 2
  • Service Management
    • Incident management (USUP) - Level 2
• People and skills
  • People Management
    • Organisational facilitation (OFCL) - Level 3

Desirable Skills

Ideally you will have knowledge and/or experience of:

• Networking concepts, switching, routing, firewalling, load balancing, hybrid cloud, virtualisation, compute, and storage technologies.

• Maintaining focus on the whole life cycle of service delivery from design, development, and implementation through to operation and support.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Systems design (DESN) - Level 3
• Testing (TEST) - Level 2
• Systems installation and removal (HSIN) – Level 2
• IT infrastructure (ITOP) – Level 2
• Incident management (USUP) - Level 2
• Organisational facilitation (OFCL) - Level 3

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.
• The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, non-pensionable, subject to an annual review and could be withdrawn at any time. Please see the Home Office Digital Recruitment and Retention Allowance Careers page for more information.
• For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.
• See more of our benefits on our careers website.

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