Head Concierge

We have an exciting opportunity for an experienced and highly professional Head Concierge to join our prestigious residential development in Nine Elms, just moments from Battersea Power Station.

As Head Concierge, you will lead the front-of-house operation, ensuring the highest standards of resident service, security, and presentation are consistently delivered. You will act as the primary point of contact for residents, visitors, contractors, and managing agents, while overseeing the day-to-day running of the concierge function and supporting the wider property management team.

The successful candidate will be a natural leader with exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering outstanding resident experiences. You will build strong relationships with residents, anticipate their needs, and foster a welcoming, safe, and efficient environment within the development.

Key Experience and Skills

• Previous experience within a senior concierge, Head Concierge, residential management, or luxury hospitality role.
• Proven ability to lead, motivate, and support concierge and front-of-house teams.
• Significant experience delivering exceptional customer service within a residential, hospitality, or property environment.
• Experience coordinating contractors and overseeing building works within a busy development.
• Strong understanding of health & safety procedures, fire safety regulations, and security protocols.
• Ability to manage confidential and sensitive information with professionalism and discretion.
• Excellent communication and organisational skills, with the ability to remain calm under pressure.
• Competent in maintaining accurate records and producing reports when required.
• SIA licence essential.

Key Responsibilities

• Lead and oversee the daily operation of the concierge service, ensuring consistently high standards are maintained.
• Act as the senior point of contact for residents, handling enquiries, concerns, and service requests in a professional and efficient manner.
• Develop positive relationships with residents, providing a personalised and attentive service while maintaining appropriate professional boundaries.
• Supervise concierge team members, providing guidance, support, training, and performance oversight where applicable.
• Ensure the effective security of residents, visitors, and the building at all times, including monitoring CCTV systems and overseeing access control procedures.
• Manage the safe and efficient operation of resident parking facilities.
• Liaise confidently and professionally with leaseholders, managing agents, contractors, suppliers, and external stakeholders.
• Conduct regular inspections and patrols throughout the development, identifying and escalating maintenance issues, health and safety concerns, or security breaches.
• Coordinate and oversee statutory testing procedures, including fire alarm tests, lift alarms, and other compliance checks, ensuring all records are accurately maintained for audit purposes.
• Ensure all incidents, accidents, complaints, and health & safety matters are reported appropriately and investigated where necessary.
• Take a leadership role during emergency situations, following established procedures to safeguard residents and visitors.
• Manage key control procedures, ensuring keys are issued only to authorised individuals and all movements are accurately recorded.
• Oversee the management of deliveries, parcels, and registered mail, ensuring items are securely stored, residents are notified promptly, and collection records are maintained.
• Maintain accurate resident information and concierge records in accordance with company policies and data protection requirements.
• Work closely with the Property and Building Management teams to ensure the smooth operation of the development and the delivery of an exceptional resident experience.

CCTV SIA licence required.

Hours: Monday to Friday / 09:00-18:00

Salary: up to£35,000 per annum dependent on experience / £16.03 per hour

Location: Nine Elms (SW11) (closest stations are Nine Elms or Battersea Power Station)

If you would like to apply, please submit your CV for consideration.

Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.