Insurance Customer Service Administrator

Insurance Customer Service

Location : Peterborough

Salary : £25000

Essential : Must have insurance experience to apply

We are seeking a highly organised and professional Customer Service Administrator to join our clients team. This role involves providing exceptional customer support, managing administrative tasks, and ensuring smooth communication between clients and internal departments. The successful candidate will utilise their strong organisational skills and IT proficiency to contribute to the efficient operation of our customer service functions.

Responsibilities

Handle customer enquiries via phone, email, and other communication channels with professionalism and courtesy, including provision of guidance relating to the customer treatment pathway

Maintain accurate records of customer interactions using CRM software and other relevant systems

Reviewing notes and reports of ongoing claims and liaison with the Claims Team

Coordinate with internal teams to ensure timely resolution of customer issues and follow-up actions

Execute the Scanning function to transition the business from manual to electronic records

Provide guidance to clients regarding claims procedures and policy coverage

Ensure compliance with organisational policies, procedures, and regulatory requirements

Managing your own workflow in a timely manner

Take required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager

Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes

Experience

Proven experience in a telephone-based insurance customer service role is essential

Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Ability to manage time efficiently whilst handling multiple responsibilities simultaneously