Telephone Support Volunteer - Worcestershire

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

Location:
This is a remote volunteering opportunity that can be carried out from home, however we ask that applicants have local knowledge of Worcestershire. Volunteers will support people affected by dementia across the county through regular telephone calls.

Time Commitment:
We are looking for volunteers who are able to dedicate between 2-3 hours per week.

Skills and Experience:
-Have good listening and communication skills.
-Are empathetic, patient, and reliable.
-Enjoy talking to and supporting others.
-Can maintain confidentiality and professional boundaries.
-Are comfortable using a telephone and basic digital systems.
-Have an interest in supporting people affected by dementia.

No previous experience of dementia is required, as full training and ongoing support will be provided.

Additional Information:
This is a rewarding opportunity to make a meaningful difference to people affected by dementia and their carers. Volunteers receive a full induction, role-specific training, and ongoing support from the Alzheimer's Society team. By giving just a few hours each week, you can help someone feel connected, valued, and supported within their community.

This is a remote volunteering opportunity that can be carried out from home, however we ask that applicants have local knowledge of Worcestershire. Volunteers will support people affected by dementia across the county through regular telephone calls.

Time Commitment:

We are looking for volunteers who are able to dedicate between 2-3 hours per week.

Skills and Experience:

-Have good listening and communication skills.

-Are empathetic, patient, and reliable.

-Enjoy talking to and supporting others.

-Can maintain confidentiality and professional boundaries.

-Are comfortable using a telephone and basic digital systems.

-Have an interest in supporting people affected by dementia.

No previous experience of dementia is required, as full training and ongoing support will be provided.

Additional Information:

This is a rewarding opportunity to make a meaningful difference to people affected by dementia and their carers. Volunteers receive a full induction, role-specific training, and ongoing support from the Alzheimer's Society team. By giving just a few hours each week, you can help someone feel connected, valued, and supported within their community.

This role will be subject to a satisfactory Criminal Records Check from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact [email removed]  

Interested? To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Recruitment Team by emailing [email removed] or call on [phone removed]

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Ourvalues make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our