Pensions Administrator

Hays is recruiting for a Pensions Administrator to join a growing pensions team within a local council in Birmingham.
This is a great opportunity for someone with pensions, payroll or similar administrative experience who is comfortable working with detailed financial information, managing queries and maintaining accurate records within a busy service environment.

The Role

Working as part of the Pensions team, you will help provide a high-quality pension administration service to internal departments, schools and external clients.

Key responsibilities will include:

• Undertaking a range of pension administration activities, including both routine and more complex cases.
• Accurately inputting and maintaining information across pensions administration and payroll systems.
• Ensuring pension and payroll data is complete, accurate and compliant with relevant legislation and financial regulations.
• Supporting the maintenance and integrity of pension records through data analysis and reconciliation.
• Responding to queries relating to pension membership, contributions and service, via telephone, email and written correspondence.
• Assisting with the preparation and provision of pension estimates, ensuring financial information is accurate and delivered within agreed timescales.
• Supporting the reconciliation of pension contributions payable to the West Midlands Pension Fund (WMPF) and Teachers' Pensions (TP).
• Working closely with pension scheme administrators, HR Operations and other key stakeholders.
• Supporting colleagues with pension and payroll administration queries and escalating more complex cases to the Team Leader.
• Working to agreed SLAs, statutory requirements and business deadlines.

About You

We are looking for someone with strong administrative and numerical skills who can work accurately in a busy environment.

Ideally, you will have:

• Previous experience within pensions, payroll, finance or a similar administrative environment.
• Strong attention to detail and accuracy when handling data.
• Confidence working with financial information, systems and spreadsheets.
• Good written and verbal communication skills.
• Experience responding to customer or employee queries.
• The ability to prioritise workloads and meet deadlines.
• Previous local authority, public sector or pensions administration experience would be particularly beneficial.

Interested?

If you have pensions, payroll or strong administrative experience and are looking for your next opportunity within the public sector, please apply with an up-to-date CV to be considered for the role.

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