Customer Support Coordinator

Job Title: Customer Service Coordinator
Contract: 12 Month Fixed-Term Contract
Start date: Ideally early November
Hours: Full time, 37 hours per week, Monday to Friday. Rotational shifts between 8:00am and 5:00pm, with an early finish at either 4:00pm or 4:30pm on Fridays.
Location: Solihull with hybrid working (2 days in the office, 3 days from home)
Salary: £26,975 per annum, plus annual bonus
Benefits: Annual bonus scheme, 27 days annual leave plus bank holidays, £100 annual wellbeing payment, Employee Assistance Programme including free eye tests, GP and physiotherapy appointments, contributory pension scheme with employer contribution at 7%, annual pay review and free on-site parking.

The Role
Tirebuck Recruitment is working exclusively with a well-respected, purpose-led organisation to recruit a Customer Service Coordinator to join its friendly Service Delivery team in Solihull on a 12-month fixed-term contract.

This is an excellent opportunity for an organised and customer-focused professional who enjoys building relationships, coordinating activity and ensuring everything runs smoothly.

The role offers a varied mix of customer service, administration and coordination, with an emphasis on managing customer enquiries, organising schedules and keeping processes on track, rather than being purely data-entry focused.

You'll join a collaborative team where communication, attention to detail and a proactive approach are valued, with the added benefit of hybrid working, allowing you to work from home three days per week.

Key Responsibilities

• Act as a key point of contact for employers, providers and other stakeholders, providing professional support throughout the process.
• Coordinate and schedule activities, managing diaries and ensuring all parties have the information they need.
• Manage customer caseloads, maintain accurate learner records and ensure systems are kept up to date.
• Liaise with external stakeholders and internal teams to support processes.
• Respond to customer enquiries by telephone, email and Microsoft Teams, ensuring queries are handled promptly and professionally.
• Set up user accounts and provide guidance on system use.
• Manage shared inboxes, prioritise incoming requests and ensure appropriate follow-up.
• Maintain high standards of accuracy, confidentiality and compliance with data protection requirements.
• Work collaboratively with colleagues to identify opportunities to improve processes and enhance the customer experience.

Skills and Experience Required

• Previous experience in a customer service or administration role within a busy environment.
• Strong communication and relationship-building skills, with a confident and professional telephone manner.
• Experience managing customer enquiries, workloads or a customer caseload.
• Excellent organisational skills and a high level of attention to detail.
• The ability to manage competing priorities, work under pressure and use your own initiative.
• Good working knowledge of Microsoft Office, including Word, Excel and Teams.
• A proactive and collaborative approach, with a genuine commitment to delivering excellent customer service.

If you're an organised, customer-focused professional looking for a varied opportunity with hybrid working, an annual bonus and excellent benefits, we'd love to hear from you.

This vacancy is being managed exclusively by Tirebuck Recruitment.

Apply now or contact our team for further information. If successful, one of our consultants will be in touch for a confidential discussion about your experience and suitability for the role.

Please check your spam folder for missed communications and ensure your contact details are up to date.