Technical Support Officer

Job Description

1 year Contract with a Local Authority

Umbrella - £23.38 per hour - Umbrella

Job Purpose

As a Technical Support Officer, you will provide administrative and customer support within the Private Sector Housing Team, managing housing grant applications, supporting customers throughout the process, and liaising with Technical Officers and Contractors to ensure effective service delivery.

Key Duties/Accountabilities

• Act as the first point of contact for customers.

• Manage enquiries relating to housing grants and housing services.

• Administer and monitor a caseload of grant applications.

• Keep customers informed of application progress.

• Liaise with Technical Officers, Contractors and internal departments.

• Process sensitive customer enquiries professionally and accurately.

• Prepare financial documentation and grant-related paperwork.

• Maintain accurate records and case management systems.

• Support the efficient delivery of Private Sector Housing services.

• Manage competing priorities and high workloads effectively.

• Provide excellent customer service at all times.

Essential Experience Required

• Strong customer service and administrative experience.

• Experience managing a busy workload and multiple cases.

• Experience dealing with sensitive customer enquiries.

• Strong organisational and communication skills.

• Experience preparing financial or budget-related documentation.

• Good IT skills including Microsoft Office applications.

• Ability to work accurately and maintain records.

• Experience liaising with multiple stakeholders and service providers.

Desirable Experience

• Knowledge of Housing Grants legislation.

• Knowledge of welfare benefits systems.

• Experience within Housing Services or Local Government.

• Experience administering grants or financial assistance schemes.

• Experience within Disabled Facilities Grants (DFG) or Private Sector Housing desirable.

Additional Information to Note

• Working Hours: 37 hours per week.

• Working Pattern: Monday to Friday.

• Priory House, Shefford, Central Bedfordshire, SG17 5TQ.

• Private Sector Housing Team.

• Enhanced DBS Required.

• 2 Years References / Work History Required.

• Online Interview via Microsoft Teams.

• Interview Date: 16th November 2026.

• Supplier Submission Deadline: 15th November 2026.

• We work on bi-weekly payment schedule.

• Apply ASAP.

Requirements
As a Technical Support Officer, you will provide administrative and customer support within the Private Sector Housing Team, managing housing grant applications, supporting customers throughout the process, and liaising with Technical Officers and Contractors to ensure effective service delivery.