IT Support Engineer

An established and growing business in Grantham is looking for a hands on IT Support Technician to join a small, close knit IT team.

This is a varied, all round role where you’ll be the first point of contact for day to day IT support across office and operational sites. You’ll work closely with the IT Manager and have real ownership of your work, rather than just logging tickets and passing them on.

What you’ll be doing

• Providing 1st and 2nd line support to users across the business, in person and remotely
• Administering Microsoft 365, Active Directory and Entra ID (user accounts, mailboxes, permissions and shared folders)
• Diagnosing and fixing network and connectivity issues, from IP addressing to switches and Wi-Fi
• Supporting backups and restores, and helping keep systems secure and up to date
• Building and deploying laptops and devices, and writing clear how-to guides for users
• Occasionally visiting other sites to support staff and equipment
• In time, helping to mentor a junior or apprentice

What we’re looking for

• 2+ years in an IT support role, ideally within a smaller business where you’ve had to get involved in everything
• Solid working knowledge of Windows, Microsoft 365 and Active Directory
• A good grasp of networking basics, including IP, DHC...