Workplace Services Manager

Wise May are looking for a proactive Workplace Services Manager to join a London Law Firm and manage the day-to-day and operational strategy for workplace services including floor support, health & safety compliance, records management, mail & logistics and property services.

This is a full time, permanent, office based position. You will work 7.5 hours a day between the hours on 8am-6pm.

Workplace Services Manager duties and responsibilities:

Reporting in to the Head of Front of House & Workplace Services you will be responsible for driving continuous improvement in service delivery to support the organisations strategic objectives. Your key areas of responsibility will include:

• Strategic Leadership & Service Excellence - Deliver continuous improvement and operational strategy for workplace services.
• Health and Safety - This is a key element of the role and a priority once joining the business will be completing risk assessments to ensure the business is fully compliant.
• Operational Leadership and Management - Oversee all aspects of workplace services, maintain oversight of health & safety compliance, provide effective resource planning and support building maintenance projects.
• People Leadership and Development - Develop and manage a high-performing, multi-skilled team of 6.
• Financial and Supplier Management - Support budget management for workplace services, monitor and report on service usage and assist with supplier engagement and contract negotiations.
• Change and Project Management - Assist with workplace transformation projects i.e. office moves, refurbishments and implementing new technologies.
• Stakeholder Engagement and Collaboration- Work closely with other business support functions to ensure the efficient integration of workplace services with IT, property and facilities strategies.

Workplace Services Manager key skills and experience required:

• Proven experience in workplace services, facilities and operational leadership within the Legal industry is required.
• Strong track record managing in-house teams.
• Solid knowledge of health & safety, compliance, and business continuity (IOSH/NEBOSH or equivalent)
• Experience overseeing services such as mailroom, reprographics, records management, and floor support.
• Demonstrated ability to manage supplier relationships, contracts, and service level agreements.
• Experience supporting workplace projects.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong stakeholder management and communication skills.
• Experience with budgeting, cost control, and identifying service improvements.

Benefits:

• 27 days annual leave
• Pension scheme with an Employer Pension Contribution of 5% to 7.5%
• Private health care
• Group Income Protection covering up to 75% of your salary
• Life assurance
• Season ticket loan
• Long service award
• Discount Marketplace
• Bonus Scheme
• Enhanced Parental Leave Pay offering up to 39 weeks of paid leave
• Employee assistance programme
• Fertility Leave
• Wellbeing programme
• Remote GP Service
• Employee Advice Helpline
• Eye test/contribution towards VDU glasses