Business Support Assistant (FSLT00898) - FSLT00898

Job Description

CONTRACT TYPE: Permanent Full Time

Closing DATE: 8th November 2026

Interview Date: 23rd November 2026

To provide an efficient and effective business support service in a professional manner in line with business requirements. Providing a customer-oriented approach, delivering a service which is responsive to the varied needs of managerial, administrative and operational teams and external customers.

Requirements

National 4, SVQ2, or 3 Standard Grades or equivalent

Before confirming appointment, you will be required to obtain Level 1 Disclosure membership through Disclosure Scotland.

Responsibilities

• Providing a comprehensive business support service: such as maintaining computer systems and processes to support service delivery, data/word processing, preparing and distributing documentation, financial transactions, printing, scanning, copying, mail handling, scheduling and coordinating meetings and appointments, minute and note taking and customer contact duties

• Using computer based applications carry out a range of duties including: creating/updating/maintaining existing systems to enable the prompt retrieval of data, e.g. spreadsheets, databases, completing of returns and reports, collating/providing management/statistical information, processing documents, e.g. mail items, orders, invoices, timesheets, word processing including creating, formatting and updating documents, e.g. minutes, reports, correspondence, newsletters, managing and coordinating meeting and appointment schedules
  including travel arrangements, assisting at events, supporting operational staff in the use of systems, offering advice and support as required, supporting mobile and flexible working in operational teams, scheduling a range of activities, including appointments for the public

• Creating, developing, implementing and maintaining efficient office systems and procedures

• Assisting the EMT to coordinate workflow and monitor quality of work, ensuring required standards and deadlines are met and assisting with the roll out of developments as needed.

• Supporting information and records management: such as electronic and paper filing, file management, retention, indexing, removal and archiving assisting with the roll out of developments as required.

• Delivering a front line or back office service, providing a high standard of customer care including acting as the first point of contact for administrative or operational enquiries: handling telephone calls, emails and visits from the public and taking messages, bookings, providing advice or information to business support and operational staff and the public and handling complaints and applications, escalating as appropriate.

• Processing and recording of financial transactions, including cash handling, banking, invoicing and assisting with the requisitioning and receipting of goods and services in line with financial policies and procedures.

• Maintaining stock of a range of goods including stationery, equipment, arranging for replenishing of stock when required.

• Maintaining a variety of financial record keeping systems. Monitor and reviewing and reporting on expenditure against allocated budget.

• Liaising with non Fife Sports and Leisure Trust employees, e.g. parents, suppliers, external customers, visitors.

• Undertaking general housekeeping duties to maintain a safe working environment. Assisting managers with the reporting and follow up of

  repairs and maintenance.

The Individual

Experience of working in an office environment

Working knowledge of a range of office services and procedures

Confident user of IT applications, showing ability to use packages effectively

Numerical skills

Attention to detail

Minute taking skills

Ability to maintain confidentiality

Problem solving skills

Time management skills

Accuracy Skills

Experience and ability to maintain accurate records

Organisational Skills

Customer Service/care skills

Communication skills, both oral and written

Flexible approach to work

Confidential approach to work

Team working skills

Relationship building skills

Interpersonal skills

Able to provide a regular and effective service