Operations Administrator

An exciting opportunity for an experienced Operations Administrator to join a busy and supportive team. This role combines customer service, service coordination, contract administration and reporting, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.

Client Details

Our client is a well-established international organisation with a strong reputation for delivering products and services across multiple sectors. Known for their collaborative culture and commitment to employee development, they offer excellent training, long-term career progression, and the opportunity to be part of a growing and successful team.

Description

• Logging and processing customer enquiries and service requests accurately.
• Coordinating engineer schedules and service activities.
• Managing customer communications via telephone and email.
• Producing quotations and processing service-related documentation.
• Raising invoices and credit notes.
• Maintaining accurate customer records within CRM systems.
• Maintain accurate records of service requests, customer interactions, and completed tasks.
• Ensure timely communication with customers regarding service updates or changes.

Profile

A successful Operations Administrator should have:

• Previous experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Experience working to KPIs, service levels or deadlines.
• A proactive approach to problem solving.

Job Offer

• A competitive salary of £30,000-£34,000, dependent on the level of experience.
• Permanent position.
• Hybrid working.

If you're interested in this role, apply now!