Service Manager - Day Services

Sunderland Care and Support is a provider of high-quality care to the community of Sunderland, we are passionate about supporting adults with learning disabilities, autism, physical and complex care needs and mental health needs.

We are looking to recruit a Day Service Manager who will have management oversight of Sunderland Care and Support’s Activity Hub, provide strong leadership and ensure the delivery of high-quality, safe, responsive and person-centred day opportunities.

We are keen to recruit candidates with integrity who can help us ensure our company values are at the heart of everything we do. Our values are:

• Respect – We will care and support our customers with sensitivity and empathy, respecting equality and the beliefs and dignity of everyone in the diverse communities that we operate within
• Innovation – We will continue to strive to achieve positive outcomes for those that we support and for our workforce by thinking differently and learning from others
• Integrity – We will act fairly, ethically, professionally and openly in all we do
• Caring – We will provide safe, caring and personal services that support, protect and enable our customers to live fulfilling lives
• Partnership – We will use our energy, skills and resources to deliver the best outcomes, incorporating the perspectives of all our customers and stakeholders
• Valued – We will engage and consult with our customers and staff to promote a culture of inclusivity and kindness. We will acknowledge excellent outcomes and practice and support customers and staff to reach their maximum potential.

The Role;

• Monday to Friday with some evening and weekends
• You will ensure that personalised care and service is provided to vulnerable people with complex disabilities and the service area/staff team meet all statutory requirements, professional and best practice guidance in accordance with all relevant policies and procedures and Sunderland Care and Support quality standards.
• Assist the Business Manager in the management of a range of community services or support teams, ensuring balanced workloads and the efficient delivery of the service
• Support the Business Manager in the management of 24/7 services which respond to emergencies and deliver planned interventions.
• Lead, manage and supervise a team or a range of individual small services within the companies Community Based and Carer Support services, providing and promoting person-centred care and support to vulnerable customers including people who have a range of mental health needs, learning and physical disabilities, and require differing levels of support.
• Ensure the effective and efficient management of a high-quality service.

You will be responsible to deliver the following:

• Being responsive to the changing needs of customers
• Meeting all Health and Safety requirements
• Ensuring all company Policies and Procedures are followed
• Meeting all required CQC  standards
• Providing a supportive and rewarding environment to  company employees
• Delivering care and support in line with the companies’ policies
• Ensuring good governance of your service area

The job is extremely rewarding and in return we offer:

• A starting salary of £38,510 - £42,123
• Excellent training opportunities
• A pension scheme
• Generous annual leave entitlement
• Career development opportunities
• A positive and rewarding job role and culture

Please ensure you refer to the Job Description and the essential criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.

Please note that all communication regarding your application for this post will be sent to the email address that you registered with Northeast Jobs. We will contact shortlisted candidates by email to confirm the arrangements for interview and presentation. Please check your email inbox after the closing date for notification, as you will not be notified by any other means. Please remember to check your junk/spam folder.

If you are successful following the recruitment process any appointment will be subject to two satisfactory references, right to work check, health clearance and an Enhanced DBS check which will be paid for by Sunderland Care and Support.

For more information on Sunderland Care and Support, please visit our website;
https://sunderlandcareandsupport.co.uk

Attachments

• JD Service Manager - 2026.docx
• Service Manager PS New.doc
• SCAS Employee Benefits List FINAL.pdf
• Privacy Notice.pdf
• Information for candidates.doc
• Mission Statement and Values .pdf