Parking Services Business Development Assistant - 2 posts

Salary: £28,608 - £30,515 a year
Location: The Shot Tower, 1 Morledge, Derby DE1 2AW
Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 10th November 2026

The Opportunity
As a Parking Services Business Development Assistant, you’ll help shape and grow the way Parking Services connects with businesses and customers across Derby. It’s a varied role combining customer engagement, research, data analysis and project support, giving you the opportunity to see how your work contributes directly to improving services and generating new business.

You’ll work closely with colleagues across Parking Services, developing your knowledge of the parking sector while gaining experience in customer engagement, digital services and business development. The Parking Services Business Development Assistant role is ideal if you enjoy working with people, analysing information and turning ideas into practical improvements.

What you’ll be doing
• Engage proactively with businesses and customers across Derby to understand their parking needs and identify opportunities to develop our services.
• Support the promotion and administration of our digital parking services, helping customers to access and use them effectively.
• Gather and analyse parking data, customer feedback and survey results, producing clear reports to support business decisions.
• Research competitor parking offers and market activity, identifying opportunities for Parking Services to improve or develop its own products.
• Support business development projects, including identifying where digital solutions could improve efficiency or customer experience.
• Communicate with customers, suppliers and other teams by telephone, email and face-to-face, providing information and resolving routine enquiries.
• Support promotional activity, including distributing information about parking products and offers and helping generate new customer leads.
• Arrange quotes and support the ordering of signage and promotional materials where required.

About you
To be successful as a Parking Services Business Development Assistant, you’ll need:
• Strong customer service and communication skills, with the confidence to engage positively with businesses and members of the public face-to-face, by telephone and digitally.
• Good IT skills, including the ability to use Microsoft Word, Excel and PowerPoint and learn specialist systems.
• The ability to gather, analyse and interpret information and present your findings clearly in reports or presentations.
• Good written and numerical skills, with the ability to produce accurate reports, surveys and customer communications.
• An organised and proactive approach, with the ability to prioritise your workload and complete tasks to agreed timescales.
• The ability to work independently while also contributing effectively as part of a wider team.
• An enquiring and commercially aware approach, with an interest in understanding customer needs and identifying opportunities to improve or develop services.
• GCSE Grade 4/C or above, or equivalent, in English and Maths, together with an IT qualification at an equivalent level.
• The ability to travel around Derby as required to meet businesses and customers and undertake research.

Who We Are
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits
• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities
Learning and Development
• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing
Health and Wellbeing
• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training
Community and Inclusion
• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

How to apply
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.

The closing date for this vacancy is specified at the top of the advert. Applications received after midnight on the closing date will not be accepted.

Applying using your CV
We recognise that people apply for roles in different ways and want our recruitment process to be as accessible and inclusive as possible. If you would prefer to apply using a CV rather than completing an application form, please complete the attached Declaration Form and send it, together with your CV, to [email removed].

When applying by CV, please ensure your CV clearly demonstrates how your skills, knowledge and experience meet the requirements of the role. We strongly recommend that you also include a supporting statement outlining how you meet the essential criteria set out in the person specification, as this will help us assess your suitability for the post.

Applications submitted by CV must include a completed Declaration Form to be accepted. The Declaration Form can be found at the bottom of this advert.

We also encourage you to complete the attached Equalities Form and return it to [email removed]. This is en