ServiceNow Service Mapping SME

Job Spec

We are looking for a ServiceNow Service Mapping specialist to support the mapping of application services within ServiceNow ITOM.

The resource will work with Application Owners, Architects and Infrastructure teams to analyse application dependencies and create accurate end-to-end service maps aligned to the ServiceNow CSDM model.

Key Responsibilities

• Analyse application architectures, infrastructure dependencies, credentials and access requirements.
• Design and build Service Maps for in-scope application services.
• Configure and modify Service Mapping patterns where required.
• Define and validate relationships between Business Services, Business Applications, Application Services, Technical Services and Infrastructure CIs.
• Work with application teams to validate service dependencies and map accuracy.
• Support testing and remediation of Service Mapping issues.
• Ensure service maps meet agreed acceptance criteria and provide visibility through ServiceNow Dependency Maps and Unified Maps.

Required Experience

• Strong ServiceNow ITOM and Service Mapping experience.
• Experience with ServiceNow Discovery, CMDB and CSDM.
• Knowledge of application dependency mapping and service modelling.
• Experience creating and customising Service Mapping patterns.
• Ability to interpret application and infrastructure architectures and translate them into ServiceNow service maps.

Expected Outcome

Delivery of approved end-to-end service maps that provide clear visibility of relationships between infrastructure, applications and business services, enabling accurate impact analysis and faster issue resolution.

GCS is acting as an Employment Business in relation to this vacancy.

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