Team Manager - Cafe - Cardiff Area

All the details

Join M&S as a Team Manager in Cafe, where you'll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like
A department that trades strongly, looks brilliant and delivers five-star service
A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
Clear ownership of standards, safety, availability and operational excellence
Strong commercial results driven by insight, pace and great leadership
A culture where people feel valued, developed and excited to grow with M&S

What we're looking for
Proven experience leading teams in a fast-paced retail or customer-focused environment
Strong commercial awareness with the confidence to use data and insight to drive results
The ability to coach, develop and performance-manage with clarity and empathy
Confidence having constructive, sometimes difficult conversations
A resilient, adaptable mindset with the energy to lead through change
Digital confidence and a willingness to embrace new ways of working
A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don't stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.

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