Prima Hatfield Associates
Service Manager
Service Manager at Prima Hatfield Associates, based in Epsom, South East England, paying £45,000 - £70,000 per annum. This is a permanent role.
- Pay
- £45,000 - £70,000 per annum
- Hours and contract
- Permanent · On site
- Location
- Epsom, South East England
- Closing date
- Sector
- Retail & Customer Service
About 62% above the going rate for retail & customer service
Reference 57455648
About the role
SERVICE MANAGER – MAIN DEALERSHIP | EPSOM
£45,000 BASIC + £70,000 OTE
COMPANY CAR | MONDAY–FRIDAY
Are you an experienced Service Manager looking for your next career move?
Would you like the opportunity to join a high-performing main dealership representing a leading automotive brand, with an excellent package and genuine career progression?
If so, this could be the opportunity you’ve been waiting for.
THE ROLE
We are looking for an experienced Service Manager to take responsibility for the day-to-day running and performance of a busy service department.
You’ll lead from the front, manage and develop your team, drive departmental performance and ensure every customer receives an outstanding experience.
This is a fantastic opportunity for an ambitious Service Manager who wants to join a professional and successful dealership.
KEY RESPONSIBILITIES
- Lead and manage the service department on a daily basis.
- Manage, motivate and develop the service team.
- Drive customer satisfaction, retention and overall customer experience.
- Monitor and improve departmental KPIs and profitability.
- Maximise workshop efficiency, productivity and utilisation.
- Ensure high standards of quality, compliance and manufacturer processes.
- Coach and support your team to achieve individual and departmental targets.
- Deal confidently with customer escalations and ensure issues are resolved professionally.
- Work closely with the wider dealership management team to drive overall business performance.
ABOUT YOU
- We’re looking for an experienced automotive professional who can demonstrate:
- Previous experience as a Service Manager within a franchised/main dealership.
- Strong knowledge of service and workshop operations.
- Proven leadership and people-management skills.
- A strong understanding of departmental KPIs and commercial performance.
- Excellent customer service and communication skills.
- The confidence to lead, motivate and develop a team.
- A professional, driven and commercially aware approach.
- A genuine passion for the motor industry.
This is an opportunity not to be missed!
APPLY TODAY TO TAKE THE NEXT STEP IN YOUR CAREER!
If you’re looking for a fresh challenge in an exciting dealership, this is your chance to shine!
Prima Hatfield Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable candidates are contacted.
We are one of the UK's leading providers for "white collar" staff for progressive companies. Please register for regular permanent positions.
Simply contact us in complete confidence - all interviews are conducted locally.
Reference: 57455648 · Posted 1 week ago · Closes 24 Nov 2026 · Listed via Prima Hatfield Associates
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