Supplier Queries Coordinator - Customer Service

As a Supplier Queries Coordinator in Paisley, you will handle supplier queries for an Industrial / Manufacturing business and keep clear records of each case. You will help the Customer Service department resolve issues promptly, so day-to-day supplier communication runs smoothly.

Client Details

The organisation operates in the Industrial / Manufacturing sector in Paisley.

Description

• Receive and log supplier queries, ensuring each request is recorded accurately.
• Review query details and gather the information needed to support a clear response.
• Communicate with suppliers by phone and email to provide updates and resolve queries.
• Work with relevant internal teams to obtain information and progress outstanding cases.
• Maintain accurate records of supplier contact, actions taken and query outcomes.
• Monitor open queries and follow up where needed to keep cases moving.
• Escalate unresolved or complex supplier queries through the appropriate channels.
• Help keep supplier communication organised and consistent across the Customer Service department.

Profile

A successful 'Supplier Queries Coordinator' should have:

• Experience of handling queries by phone and email.
• Confidence in recording information accurately and keeping clear case notes.
• Ability to manage several open queries and follow up on outstanding actions.
• Experience of working with internal teams to gather information and resolve issues.
• Clear written and verbal communication skills for supplier contact.
• Good organisation when tracking queries from receipt through to resolution.

Job Offer

• Temporary contract.
• Hourly pay of £17 to £22, dependent on the level of experience.
• Benefits to be confirmed.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.