Oscar Technology
Service Desk Analyst
Service Desk Analyst at Oscar Technology, based in Leicester, East Midlands, paying £24,000 - £25,500 per annum. This is a permanent role with hybrid working.
- Pay
- £24,000 - £25,500 per annum
- Hours and contract
- Permanent · Hybrid
- Location
- Leicester, East Midlands
- Closing date
- Sector
- IT Support
38% below the typical rate for it support
Reference 57387359
About the role
About the Role
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
Manage and resolve IT support tickets within SLAs
Troubleshoot hardware/software issues for hundreds of users across multiple sites
Support enterprise endpoint setup, upgrades, and rollouts
Escalate complex issues to senior engineers
Maintain accurate IT records and documentation
Collaborate and contribute to a team-focused culture
Technologies & Skills
Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
Intune, Azure, DNS, DHCP
Enterprise endpoint support/setup
Strong problem-solving and communication skills
Previous IT support/helpdesk experience preferred
Positive, team-oriented attitude
Benefits
£24,500 salary
Hybrid working (3 days onsite / 2 remote)
Funded training & certifications
Mentoring from senior engineers
Friendly, social, and collaborative team culture
Regular team events and social activities
Clear career progression
25 days leave + bank holidays
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Reference: 57387359 · Posted 4 hours ago · Closes 5 Nov 2026 · Listed via Oscar Technology
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