Senior Services Engineer

Location: Hebburn, Newcastle upon Tyne

Working Pattern: Hybrid – approximately 70% office/home-based and 30% customer site travel

Industry: Power Transmission & Distribution | Electrical Engineering | Protection & Control

Help Shape the Future of the UK's Energy Network

We're recruiting for an experienced Senior Service Engineer – Protection & Control to join Siemens Smart Infrastructure's Electrification & Automation team.

This is an excellent opportunity for an engineer with a background in electrical protection systems, substation engineering or commissioning to work on critical infrastructure supporting the UK's electricity Transmission & Distribution network.

You'll be responsible for providing technical support, fault diagnosis, testing and commissioning services across Protection & Control systems, helping customers maintain the reliability, safety and performance of their electrical networks.

The role offers a varied mix of technical engineering, remote support and customer site activities, with the opportunity to develop your expertise in Siemens' industry-leading protection technologies.

The Role

As a Senior Service Engineer, your responsibilities will include:

• Diagnosing, investigating and resolving faults across electrical Protection & Control systems.
• Providing remote technical support to customers under Service Level Agreements (SLAs).
• Attending customer sites to investigate technical issues and implement solutions.
• Carrying out testing, commissioning and secondary injection testing.
• Supporting Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
• Developing, configuring and modifying Protection & Control solutions.
• Producing and reviewing technical documentation, including Functional Design Specifications (FDS), I/O schedules and test procedures.
• Working with Siemens technologies, including SIPROTEC 5 and SICAM PASS/SCC.
• Recording technical incidents, preparing service reports and maintaining accurate engineering documentation.
• Participating in an on-call support rota to assist customers with network issues.

What We're Looking For

We're keen to speak with engineers who have experience working within the electricity Transmission & Distribution sector, particularly those with a background in protection systems, electrical controls or substation commissioning.

• A degree in Electrical Engineering or equivalent relevant industry experience.
• Experience within the electricity Transmission & Distribution industry.
• A background in Protection & Control engineering, control systems or associated commissioning activities.
• Strong electrical fault-finding, testing and commissioning skills.
• Knowledge of protection systems, communication protocols and technical engineering documentation.
• The ability to investigate technical problems and provide practical engineering solutions.
• Willingness to participate in an on-call support rota.
• Siemens SIPROTEC 5, SICAM or associated protection technologies.
• Secondary injection testing and protection relay configuration.
• Transmission network projects and customer specifications.
• Remote technical support and customer SLA environments.
• FAT/SAT activities and commissioning documentation.
• Cyber security awareness within electrical control systems.

We would also welcome applications from experienced Protection Engineers, Protection & Control Engineers and Substation Commissioning Engineers who are interested in moving into a technically varied service engineering position.

What's on Offer?

• The opportunity to work with Siemens, a globally recognised engineering organisation.
• A hybrid working arrangement, with approximately 30% customer site travel.
• Exposure to major UK energy infrastructure and Transmission & Distribution projects.
• Opportunities for technical development and continued learning.
• A varied engineering position combining hands-on technical work, customer support and problem-solving.
• The opportunity to contribute to the modernisation and decarbonisation of the UK's electricity network.

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