Housing Services Manager

Housing Services Manager - Long Stratton, Norfolk £48,000 per annum | Permanent | 37 hours per week | Hybrid working Our client is looking for an experienced Housing Services Manager to lead a team of Neighbourhood Officers and deliver excellent tenancy and neighbourhood management services across general needs housing stock. Based in Long Stratton, this is a hybrid role, offering a blend of office, home and suitable local working. You will provide visible leadership, manage complex housing cases and help shape a high-performing, customer-focused service. Key responsibilities include: Leading, coaching and performance-managing a team of Neighbourhood Officers. Overseeing tenancy sign-ups, tenancy sustainment, home visits, estate management, ASB, safeguarding and tenancy audits. Managing complex housing management and legal cases, ensuring risks are identified and appropriate action is taken. Driving service improvement through performance data, customer insight, feedback and Housing Ombudsman learning. Leading service complaint responses and supporting evidence submissions to the Housing Ombudsman. Developing and embedding effective tenancy and neighbourhood management policies and procedures. Building strong working relationships with residents, local authorities and external partners. Managing budgets and resources in line with delegated authority and audit requirements. Supporting resident engagement activity and ensuring tenant voice influences service delivery. Providing out-of-hours management support when required and deputising for the Head of Housing. To be considered, you will need significant housing management experience within a housing association or similar setting, alongside proven experience of leading teams and improving services. You will have strong knowledge of tenancy and neighbourhood management, including ASB, safeguarding, estate management and tenancy sustainment. A CIH Level 4 qualification, or the willingness to work towards it, is required. A Basic DBS check will also be required. The role offers 28 days’ annual leave, private healthcare and pension provision. For more information or to apply, please contact George Westhead at Service Care Solutions: [email removed] | [phone removed]