Homeownership Officer

Homeownership Officer Islington Full Time Temp - Perm A fantastic opportunity to join a well-respected Housing Association in Islington as a Homeownership Officer, providing expert leasehold and homeowner support across a busy portfolio. THE ROLE As a Homeownership Officer, you will deliver a high-quality, customer-focused service to homeowners, ensuring queries are resolved efficiently and estates are well managed. Key responsibilities include: • Managing homeowner enquiries including covenant breaches, ASB and general leasehold queries • Liaising with contractors and managing agents to ensure repairs and estate services are delivered to a high standard • Processing staircasing, resales, lease extensions and Right to Acquire applications • Assisting with service charge calculations, enquiries and statutory Section 20 consultation • Welcoming new residents and ensuring a professional onboarding experience • Monitoring communal areas and neighbourhood standards, ensuring compliance with health & safety • Recording all customer contact accurately on the housing management system THE CANDIDATE The successful candidate will have previous experience in a similar Homeownership, Leasehold, or Housing Officer role within the housing sector. You will also have: • Strong knowledge of leasehold management and the affordable housing sector • Experience working with housing management systems • Excellent customer service skills with a proactive, solution-focused approach • Ability to work independently, manage time effectively and prioritise workloads • Strong communication and relationship-building skills with internal and external stakeholders THE CONTRACT Working Hours: 35 hours per week Length of Contract: 3 Months, Monday to Friday, 9am–5pm Rate: £24.00 to £28.00 per hour LTD. PAYE equivalent £20.46 – £23.87 per hour (inclusive of holiday pay) HOW TO APPLY If interested in this role, please apply directly or email [email removed] or call [phone removed] and ask for Beth to discuss further Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!