Planning & Scheduling Coordinator

Job ID:41963

Planning & Scheduling Coordinator

Lloyd’s Register
Fixed term contract – 1 year

Location: - Glasgow, UK and Athens, Greece

What we’re looking for

• The Planning & Scheduling Coordinator is responsible for handling a wider range of administrator jobs with a focus on managing exceptions, such as rescheduling and reallocation. This role includes all responsibilities of the Administrator role, with additional focus areas to ensure effective and efficient service delivery.

What we offer you

• A Fixed term contract of 1 year

• This is a hybrid role that requires working from the office two days per week

• The opportunity to work for an organization that has a clear sense of purpose is value driven and helps colleagues to develop professionally and personally through our range of people’s development programmes.

The role

Enhanced Local Knowledge: Develop and maintain deep local knowledge of clients, locations, and surveyors to improve planning and scheduling efficiency; ability to use this knowledge to provide more accurate and effective scheduling solutions.

Exception Management: Experience in managing exceptions, such as reschedules and reallocations by acting as the focal point for handling exceptions and challenges, ensuring minimal disruption to service delivery.

Optimal Solutions: Take on more responsibility for finding the best solutions for clients and LR evaluating various options and making decisions that align with client needs and organizational goals.

Client Contact: Serve as the primary point of contact for clients to work through exceptions and challenges, communicating effectively with clients to resolve issues and ensure their satisfaction.

Request Management: Manage Planning & Scheduling Requests to completion, ensuring they meet proposed KPI targets including monitoring and tracking requests to ensure timely and accurate execution of requests.

Adherence to Standards: Ensure compliance with global standards and processes in all planning and scheduling activities by maintaining high levels of accountability and performance in adhering to these standards.

Client Centricity: Responsible for identifying customer needs and taking timely steps to maintain positive experiences. Promote a client-centricity culture, focusing on a positive and consistent client journey.

Ownership Handover: Ensure smooth and clear handover of tasks between teams during process cycle. Follow RACI document and clearly communicate transition points to avoid any task overlapping or gaps in ownership.

Administrator Activities: Undertake all responsibilities of the Administrator role necessary to fulfill responsibilities.

What you bring

• Experience in SAP By Design and Salesforce would be beneficial but not essential.

• Min 2 years of experience in an office administrative environment.

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About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.