Customer Contact Advisor

Customer Contact Advisor – Contract Opportunity Are you an experienced Customer Contact Advisor with a passion for delivering exceptional service? Do you thrive in busy environments and enjoy helping people access vital housing services? If so, this is an exciting opportunity to join a dedicated team as a Customer Contact Advisor based at our Shaw Lane Commercial Unit in Doncaster. About the role – Customer Contact Advisor As a Customer Contact Advisor, you will be the first point of contact for our customers, providing essential support across a wide range of housing services. This role offers a fantastic chance to utilise your customer service skills in a dynamic, supportive environment. Key Responsibilities – Customer Contact Advisor Handle incoming calls and customer enquiries related to housing, rent, and payments. Support customers with rent enquiries, payments, and account questions. Assist customers with Home Choice enquiries and housing applications. Provide clear, professional advice and guidance to resolve enquiries efficiently. Record all interactions accurately across multiple IT systems. Respond professionally to emails and written correspondence. Work towards resolving enquiries at the first point of contact. Support customers in accessing online services and digital channels. Collaborate closely with internal teams to ensure customer needs are met. As your knowledge develops, assist with repairs enquiries following training. Candidate Requirements – Customer Contact Advisor Previous experience in a call centre, contact centre, or customer service environment. Ability to manage a high volume of calls in a fast-paced setting. Excellent verbal and written communication skills. Calm, professional, and helpful approach when dealing with challenging enquiries. Strong IT skills and confidence in learning multiple systems. Good attention to detail and accurate record keeping. Positive attitude and willingness to learn new processes. Housing experience is beneficial but not essential. Benefits – Customer Contact Advisor Salary: £27,254 per annum (Grade 3) £250 Training Allowance Dedicated Specialist Consultant Work with 1000's of clients nationwide Daily Payroll Runs Free Candidate Registrations Referral and Loyalty Bonus Schemes Sign Up Bonus Free Compliance Checks Contract Details Duration: 6 weeks (initially), with a minimum of 6 months Location: Shaw Lane – Commercial Unit, Doncaster Hours: Monday – Friday, 8:30 am – 5:00 pm Working Pattern: Office-based (full-time, part-time considered) Temp-to-Perm opportunity for the right candidate How to Apply If you’re ready to make a difference as a Customer Contact Advisor, we want to hear from you!