Soft Services Manager

Location: Doncaster, DN45PH
Salary: £38,000
Hours Per Week: 35

We are seeking a Soft Services Manager to oversee the daily delivery of facilities management services within a busy retail environment. You will be responsible for leading onsite cleaning, security, and maintenance teams, ensuring a safe, compliant, and high-quality service for clients, retailers, contractors, and visitors.

This is a hands-on leadership role that requires a proactive and adaptable approach, maintaining high operational standards while driving continuous improvement across all service areas. The successful candidate will also undertake Duty Manager responsibilities on a rotating basis, including evenings and weekends.

Key responsibilities include:

• Leading, developing, and supporting cleaning, security, and maintenance teams.
• Managing day-to-day operations to ensure effective service delivery and site coverage.
• Maintaining excellent cleaning and security standards in line with contractual and regulatory requirements.
• Ensuring compliance with Health & Safety legislation, risk assessments, COSHH, and site procedures.
• Building and maintaining strong relationships with clients, retailers, contractors, and stakeholders.
• Supporting recruitment, training, performance management, and employee wellbeing.
• Managing rotas, staffing levels, absence, and holiday planning.
• Driving innovation, continuous improvement, and operational efficiency.
• Supporting security operations, including CCTV investigations, emergency planning, and compliance with SIA standards.
• Maintaining accurate records, reporting, and operational documentation.