Administrator

The De Parys Group has an exciting opportunity for an administrator to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a full time basis, working 37.5 hours per week.  

You will be required to provide an efficient, accurate and confidential clinical administration & secretarial service, supporting clinicians, patients and the wider practice team. The postholder will contribute to effective administrative & referral management, patient care coordination, clinical correspondence and the delivery of practice and PCN requirements.

Main duties and responsibilities:

• Provide comprehensive administrative support to clinicians and the wider practice team.
• Manage incoming and outgoing post, emails, scanning and other general administrative duties.
• Maintain accurate electronic and paper records.
• Manage telephone and patient enquiries professionally and appropriately.
• Undertake audio typing, clinical correspondence, reports and referrals.
• Process and monitor referrals through e-RS, including rejected referrals and advice & guidance.
• Coordinate urgent, cancer, specialist, diagnostic, pathology and secondary care pathways.
• Monitor outstanding actions and escalate delays or concerns appropriately.
• Process repeat prescription requests in accordance with practice protocols.
• Support the practice's adult and child safeguarding administration, including confidential documentation and reports.
• Process private work, including insurance, DVLA and patient letter requests, including invoicing where required.
• Work collaboratively within the administrative and clinical teams and provide appropriate cover during colleague absence.
• Undertake chaperone duties following appropriate training, where required.
• Undertake any other reasonable duties appropriate to the role as requested by the line manager or team leader.