Operations Executive

Do you have experience working within the Travel Industry? Do you have a good understand of Galileo GDS and knowledgeable of all things fare & rules? We have the role or you!

We are working with a reputable Tour Operator who are looking for a Sales Support / Operations Executive to join their Operations team, helping to manage everything from flights, accommodation, rail, care hire, ferries and much more!

The role:

• Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
• Book on-request or out-of-date range items including:
• Flights
• Accommodation
• Cruise
• Rail
• Car Hire
• Motorhome
• Ferries
• Transfers
• Excursions
• Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Handle general enquiries from both internal teams and external customers.
• Ensure service level agreements are maintained with regards to email response times.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on supplier policy changes, industry regulations, and travel technology tools.

The person / experience required:

• Previous experience from within travel operations and/or customer support is essential.
• Canada and North America destination and/or supplier knowledge would be a strong advantage.
• Proficient GAL GDS experience is essential
• Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is essential
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Knowledge or first-hand experience of cruise and rail products would be an advantage
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

The package:

• A salary of circa £30,000, dependant on experience
• Hybrid working (Central London location)
• Predominantly Monday - Friday (office working hours)
• Excellent pension scheme
• Private Health Insurance
• Staff travel programme

Interested?

Please click APPLY below or contact