Customer Service Advisor

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Job Reference vitahealth/TP/4752/4252

Apply for this job Number of Positions: 1 Contract Type: Permanent Contract Details N/A: N/A Salary: £24,882 Pro rata per annum Working Hours: 37.5 hours per week Location: Home based/Remote Closing Date: 29/10/2026 Job Category: Non Clinical Region / Division: Home Based / Remote

The Role: What you will do?

 

The Role

Are you looking for a customer service role where you can make a genuine difference to people's lives every day?

As an NSC Customer Service Advisor, you'll be one of the first points of contact for patients accessing our Physiotherapy, Mental Health and Counselling services. From arranging initial appointments through to supporting patients throughout their treatment journey, you will play a key role in ensuring every patient receives a positive and seamless experience.

This is a rewarding role where no two days are the same. You'll be supporting patients who may be experiencing physical or mental health challenges, so professionalism, empathy and excellent communication skills are essential.

Whilst this is a customer service role, it is much more than answering the phone. You will be responsible for managing inbound and outbound calls, processing referrals, responding to enquiries, supporting live chat and completing administration activities, often at the same time. You'll need to be comfortable switching between multiple systems, managing changing priorities and maintaining accuracy whilst working at pace.

What to expect

• High-volume customer contact through inbound and outbound calls
• Supporting patients across Physiotherapy, Mental Health and Counselling services
• Working across multiple systems and platforms throughout the day
• Managing administrative tasks alongside customer interactions
• A fast-paced environment where priorities can change quickly
• Remote working with a supportive team of around 20 colleagues
• A role that requires resilience, organisation and strong attention to detail

Working Hours

The role is remote-based and operates across the following hours:

• Monday to Friday: 8:00am - 6:30pm
• Saturday: 8:00am - 5:00pm

Typical shift patterns include:

• 8:00am - 4:00pm
• 9:30am - 5:30pm
• 10:30am - 6:30pm

You will be required to work one half-Saturday per month, either:

• 8:00am - 12:30pm
• 12:30pm - 5:00pm

What we're looking for

We're looking for individuals who thrive in a busy environment and enjoy helping people. To succeed in this role you will have:

• Previous customer service experience, ideally within a contact centre or high-volume environment
• Strong IT skills and confidence working across multiple systems
• The ability to multitask and manage competing priorities
• Excellent communication and problem-solving skills
• High levels of accuracy and attention to detail
• The ability to work independently and remain productive in a remote-working environment
• Resilience and a positive attitude when working under pressure

Why join the NSC team at Vita Health Group?

This is an opportunity to join a supportive and friendly team whilst making a genuine difference to people's lives. Every day you'll help patients access the care and support they need, whilst developing your own skills within a growing healthcare organisation.

If you're looking for a rewarding, fast-paced role where your work matters, we'd love to hear from you.

On top of your salary we offer 33 days holiday (inc Bank Holidays), pension scheme, time off for your birthday plus many other great benefits

What will you be doing?

• Working as part of a remote team of 20+ Customer Service Advisors, supporting over 300 clinical colleagues across Physiotherapy, Mental Health and Counselling services.
• Managing a combination of inbound and outbound calls, helping patients access and progress through treatment journeys.
• Efficiently handling your share of approximately 400 daily incoming calls to the National Service Centre.
• Proactively contacting patients to arrange Physiotherapy and Mental Health appointments within agreed service level agreements.
• Processing referrals, responding to enquiries, managing voicemails and completing administration tas