Aftersales Administrator

Aftersales Administrator
Birstall, Wakefield
£competitive

• 37.5 hours per week

• Monday to Friday, 9.00am–5.00pm -30-minute lunch

• 25 days' holiday

• Office closure for 3 days over Christmas

• Free on-site parking

• Full training and support

• Friendly and relaxed working environment
  
  

Elevation Recruitment Group are working with a successful and established business based in Birstall, Wakefield who are looking to recruit an Aftersales Coordinator to join their team.

This is a varied and hands-on role within the aftersales team, supporting customers throughout the repair process and coordinating engineers, subcontractors and parts to ensure repairs are completed efficiently.

The Role

• Managing inbound customer enquiries via telephone and email

• Supporting private customers, businesses and Motability customers

• Coordinating vehicle repairs from initial enquiry through to completion

• Arranging engineers and subcontractors to attend repairs

• Liaising with the engineering and parts departments to ensure the correct parts are available

• Ordering parts from suppliers where required, including obtaining prices and checking availability

• Arranging for parts to be sent directly to customers or engineers

• Raising sales orders and ensuring costs are allocated correctly, including warranty work

• Processing invoices using Sage 200

• Passing repair jobs to engineers, who will then manage and schedule their own diaries

• Liaising with suppliers and internal departments to keep repairs moving

• Maintaining accurate records and keeping customers updated throughout the process

• Building knowledge of the company's products and repair requirements

• Sending and monitoring customer feedback surveys following completed repairs

About You

• Excellent communication and customer service skills

• Strong organisation and attention to detail

• A proactive approach to problem solving

• Confidence liaising with suppliers, customers and internal teams

• Good IT skills, including Microsoft Office

• Experience using a CRM system

• The ability to work independently as part of a small team