HAR-013814 – Civil Enforcement Officer

Work Pattern: 40 hours per week

PAYE Pay Rate: £16.71 per hour

Main Purpose of the Role:
Enforce on-street and off-street parking regulations across the borough, including controlled parking zones and car parks. Identify and record parking and traffic contraventions and issue Penalty Charge Notices (PCNs) in line with legislation and Council procedures.

Typical Day Overview:
Patrol the borough on foot, by moped or vehicle, monitor CCTV, identify parking contraventions, issue PCNs and record accurate evidence. Deal with public enquiries, report defects and abandoned vehicles, liaise with Police/CCTV teams and provide evidence for hearings or court when required.

Key Skills & Responsibilities:

• Parking enforcement and issuing PCNs
• CCTV monitoring and enforcement
• Patrolling and identifying contraventions
• Accurate evidence, reports and record keeping
• Customer service and dealing with difficult situations
• Liaising with Police, CCTV and other external bodies
• Reporting highway defects and abandoned vehicles
• Using handheld computers, mobile technology and radio systems
• Working independently and as part of a team
• Following parking legislation, policies and procedures
• Giving evidence at court/adjudication hearings

Essential Qualifications & Requirements:

• Civil Enforcement Officer training or relevant enforcement experience
• BTEC Level 2 or equivalent in CCTV Enforcement, or relevant experience
• Full UK driving license
• Ability to ride or be trained to ride a moped
• Physically fit and able to work outdoors in all weather conditions
• Able to deal tactfully with difficult or stressful situations
• Good written and verbal communication skills
• Confident using IT and mobile working devices
• Able to meet required disclosure, police and security checks
• Understanding of equality, diversity and the needs of Harrow’s communities.