Customer Service Assistant

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about
bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser
Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully
licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our
centres are fantastic places to visit, and even better places to work in. Why
not come and help us entertain?

We are looking for people who want to work in a fun environment. You
need confidence, energy and a positive attitude. The rest we can teach you!!

Good news — you can join the fun from age 16! We welcome
applications from anyone aged 16 and over who has finished full-time compulsory
education. As we’re a licensed premises, colleagues under 18 will work within
the duties and hours permitted for their age, with some duties, such as serving
alcohol, reserved for colleagues aged 18 and over.

The Role

As a Customer Service
Assistant, you'll provide an excellent customer experience by managing
reception bookings, answering enquiries, identifying sales opportunities,
hosting events, serving food and drinks, and keeping the centre clean,
welcoming and running smoothly.

You’ll work across various
departments, from running the Laser Arena and hosting Escape Room experiences
to managing karaoke rooms, and hosting children’s parties. Every day will bring
something new, keeping the fun flowing!

You should be efficient,
proactive, friendly, and confident in customer interactions, with exceptional
service as your priority.

Skills You Need

• Determined, enthusiastic,
  and able to work in a fast-paced environment
• Excellent customer
  service, communication skills, and a "nothing is too much trouble"
  attitude
• Fully flexible, including
  evenings and weekends
• Approachable, helpful,
  organised and a strong team player, with good attention to detail

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.

What Happens Next?

If you are ready to
develop your career with us, click apply and complete the short application
process (2 mins).