Business Support Officer

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Vacancy Reference peabodygroup/TP/27622/1502

Apply for this job Number of Positions: 1 Contract Type: Permanent Full Time Contract Details: Monday to Friday | 35 Hours Per Week | Hybrid working with two days a week at Hugh Cubitt House Salary: £30,162 Working Hours: 35 Location: Hugh Cubitt Centre, 48 Collier Street, London Closing Date: 11/11/2026 Vacancy Category: Customer Services Service Area: Operations North East London Directorate: Operations

Our Vacancy

We are looking for a proactive and customer-focused Business Support Officer to join our Operations team. In this role, you will provide effective first-time resolutions to customer enquiries and refer more complex cases to the Customer Services Housing teams as necessary. You will also deliver team support and administration to ensure excellent service delivery across our localities.

As a Business Support Officer, you’ll:

• Deliver excellent customer service across phone, email, and face-to-face interactions, acting as the first point of contact for enquiries.
• Support estate services, tenancy and leasehold management, and progress communal maintenance requests by liaising with contractors and updating housing systems.
• Provide housing advice, assist with safeguarding referrals, and help with tasks such as rent enquiries, permissions, mutual exchanges, and emergency advice.
• Manage a range of administrative duties including processing invoices, raising purchase orders, organising meetings, taking minutes, and maintaining accurate records in SharePoint and CRM systems.
• Collaborate with housing teams and other departments to reduce administrative burdens, support office management and health & safety compliance, and assist with community events and initiatives.

You might currently be:

• A customer service professional looking to expand into housing and business support.
• An experienced administrator with strong IT skills and a passion for delivering excellent service.
• A housing officer or support worker ready to move into a more varied, office-based role.
• Someone with great organisational skills who enjoys problem-solving and working collaboratively across teams.
• We’re seeking someone who:
• Has strong administrative and customer service experience, ideally within housing or a similar environment.
• Is confident using IT systems including Microsoft Word, Excel, CRM platforms, and finance systems such as IPOS.
• Can manage multiple priorities, maintain accurate records, and deliver tasks to a high standard.
• Communicates clearly, works collaboratively, and demonstrates flexibility to support different teams.
• Is passionate about delivering excellent customer experiences and committed to equality, diversity, and inclusion.

Why join us?

You’ll be part of a collaborative, supportive and dedicated service that puts residents at the heart of everything we do. We value kindness, doing the right thing, loving new ideas, celebrating diversity, keeping our promises, and pulling together to deliver a great service every time.

If you’re motivated by helping others, enjoy a hands-on, fast-moving role, and take pride in keeping services running effectively this could be the perfect next step for you.

Here’s what you’ll get when you join us:

• Flexible and hybrid working
• 30 days’ annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme (including healthcare, dental care, and more)

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Our selection process will include