James Frank Associates
IT Support Engineer
IT Support Engineer at James Frank Associates, based in London, South East England, paying £50,000 - £60,000 per annum. This is a permanent role.
- Pay
- £50,000 - £60,000 per annum
- Hours and contract
- Permanent · On site
- Location
- London, South East England
- Closing date
- Sector
- IT Support
About 37% above the going rate for it support
Reference 57485705
About the role
Our client, a leading and hugely-successful private investment firm is seeking an internal IT Support Engineer to join their team on a full-time, permanent basis.
This is a rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a thriving firm who are experiencing an exciting period of growth.
Working closely with the IT & Operations Manager you will be providing a high-level of technical support to users, with around 80 staff in the London office, acting as the go-to for any technical questions or queries whilst also working on ad-hoc project work, before escalating to their external MSP if required.
The successful candidate will have a minimum of 5 years’ IT experience and will be comfortable providing a high-level of 2nd Line support. Although not essential, any candidates with exposure to NetSuite would be advantageous.
Key Responsibilities:
- Provide responsive onsite 1st and 2nd Line support to users
- Diagnose and resolve hardware, software and network collaboration issues
- Support with meeting room setup and AV equipment
- Oversee onboarding processes for new staff
- Support management of endpoints via Intune / MDM platforms
- Provide full internal support prior to escalating to MSP when required
- Continually look to improve processes internally where possible
- Work on small to medium internal projects when required
Key Experience:
- Minimum of 4 years’ IT experience providing a highlevel of 1st and 2nd line support to users
- Strong experience with Microsoft 365 suite – Entra ID, Intune, Exchange Online
- Solid networking understanding – Firewalls, Switching, WiFi
- Experience working within or alongside an MSP
- Excellent communication confident working with colleagues of all levels across the firm
- Exposure to firewall platforms – Fortinet, Cisco Meraki, Palo alto, Sophos
This is an exceptional and rare opportunity for an IT Support Engineer with strong 2nd Line experience to join a private Investment Firm at an exciting time.
You will be rewarded with a first-class working environment and autonomy within the role, working on both day-to-day support tasks and project work.
CVs are being reviewed, so please apply now for immediate consideration.
Reference: 57485705 · Posted 1 hour ago · Closes 3 Dec 2026 · Listed via James Frank Associates
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