GMS Group
National Operations Support Manager
National Operations Support Manager at GMS Group, based in Oldbury, West Midlands (Region), paying £14.50 per hour. This is a part-time role.
- Pay
- £14.50 per hour
- Hours and contract
- Part-time · On site
- Location
- Oldbury, West Midlands (Region)
- Closing date
- Sector
- Security
16% below the typical rate for security
Reference 57485655
About the role
National Operations Support Manager
GMS Security Services Ltd
Salary: £14.50 per hour
Location: Head Office, Sandwell, B69 1PY (mobile response across contracted sites)
Working pattern: Part time, 24 hours per week plus overtime. Out-of-hours, mobile role
About the role
GMS Security Services Ltd is looking for an experienced security professional to lead our out-of-hours operations. Working from a company vehicle, you will be the first point of contact for operational issues from the close of the office day until the next morning, supporting officers and clients across our contracted sites.
What you will be doing
Handle out-of-hours escalations from officers, clients and stakeholders
Arrange emergency cover for missed shifts, lateness and sickness
Manage incidents through to resolution
Attend client sites for alarm activations and keyholding call-outs
Support officer welfare and maintain professional standards
Respond to client concerns and complaints
Follow lone-working and health and safety procedures, including dynamic risk assessments
Keep accurate incident records and give a full handover to the day Operations Team
What you will bring
Proven experience in manned guarding or the wider security industry
Strong understanding of security operations
Experience managing incidents, escalations and difficult situations
A calm, decisive approach and the ability to work independently under pressure
Excellent communication and organisational skills
Full UK driving licence
Flexibility for mobile, out-of-hours working
Desirable
Mobile response, keyholding or alarm response experience
Out-of-hours operations or emergency staffing coordination experience
Experience with electronic patrol systems, tagging and incident-reporting software
What is on offer
£14.50 per hour, 24 hours per week plus overtime
A company vehicle and all the equipment you need for the role
A key role supporting frontline teams and keeping clients’ services running outside office hours
Apply if you take ownership of problems and make sound decisions when it matters.
Reference: 57485655 · Posted 1 day ago · Closes 16 Nov 2026 · Listed via GMS Group
Apply for this job
This role is listed via GMS Group. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.