Customer Service Advisor

Job Description

Customer Service Advisor
Shift Times: Monday - Friday 8am - 6pm. 37 hour week
Pay Rate: £13.45 (after 12 weeks) starting on £12.71
Location: West Strand Business Park in Preston, PR1 8UY

\n We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.
\n In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.
What we are looking for:
\n Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.
\n At a minimum you should have:

\n

\n
• A positive attitude and a can-do spirit
\n
• Flexibility and the ability to adapt to new situations
\n
• Excellent communication skills, both written and verbal
\n
• The ability to work independently and as part of a team
\n
• A passion for providing excellent customer service
\n

\n

What we offer:
\n As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

\n

\n
• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
\n
• Staff discounts (range of lifestyle goods and services)
\n
• Pension contribution
\n
• Personal Accident Insurance
\n
• Eye care vouchers
\n
• Referral Schemes
\n
• Save-As-You-Earn-Scheme
\n
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)
\n

\n

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

\n

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.