Accor
Front Office Team Member
Front Office Team Member at Accor, based in Edinburgh, Scotland, paying £13.45 per hour. This is a apprenticeship role.
- Pay
- £13.45 per hour
- Hours and contract
- Apprenticeship · On site
- Location
- Edinburgh, Scotland
- Closing date
- Sector
- Office Manager
26% below the typical rate for office manager
Reference 534434032731359206
About the role
Company Description
Salary: £13.45/hour
Applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Complimentary Staff meal
- Uniform provided
- 28 days holidays per year (up to 33 with length of service)
- Recommend a Friend Incentive
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Pension Scheme
- Company sick pay
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Job Description
As our next Front Office Team Member, you…
- Are the ‘face of Novotel Edinburgh Centre, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Ensure a wonderful guest experience.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA cloud will be valued.
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Additional Information
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Team Member please click ‘apply’ now! We’d love to hear from you!
One more thing…
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
Reference: 534434032731359206 · Posted 4 days ago · Closes 27 Nov 2026 · Listed via Accor
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