BTR Resident Host

The company:

A leading Build to Rent company is seeking a Community Host for a residential (Build to Rent) development in Woking.

The role:

The Resident Host liaises with residents and consistently delivers excellent customer service. They also carry out front-of-house duties, serving as the first point of contact for residents and supporting building maintenance and tenancy administration. The working hours are 40 hours per week over 5 days (including some weekends).

Responsibilities:

• Deliver exceptional customer service to residents
• Act as first point of contact for residents, respond positive to customer queries and complaints
• Log communication with residents
• Support the organisation and execution of events, creating a community
• Carry out administrative support including logging maintenance requests and updating databases
• Carry out leasing activities such as viewings and follow ups
• Support with marketing
• Follow health & safety procedures
• Chase outstanding rent arrears
• Raise purchase orders

About you:

• Highly organised and able to multitask
• Excellent written and spoken English
• Proven experience in property, resident services, guest relations, hospitality or sales
• Ability to build long lasting relationships

If you’re interested in this Resident Host position and you possess the required skill set, then apply now. Should you have any further questions, contact Martha Kiernan at Collins Property Recruitment.

Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them!