Lead Software Engineer (ServiceNow)

Job summary

Are you capable of leading & mentoring engineering teams while helping to shape and deliver services?Are you an experienced ServiceNow Software Engineer looking to take the next step in your career?

You will lead a team within Department for Work and pensions (DWP) working on one of the largest government installations of ServiceNow within Europe.

You will be responsible for ensuring that application development meets standards and requirements within ServiceNow across multiple modules, acting as an initial point of contact for technical guidance within the Corporate Centre Services Federated Team. The platform currently supports circa 120,000 colleagues across the multiple ServiceNow modules and applications, exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere.

The successful candidate will join DWP Digital and be an integral part in directing and determining how we build the technology solutions of the future that will enable us to realise our key mission and passion.

What really excites the successful candidate is problem-solving and the opportunity to deliver innovative technology that carries real value for users.

If this sounds like you, apply today!

Please note: Holding a ServiceNow Certified System Administrator qualification is a mandatory requirement for this role. Evidence of the qualification will be required at interview stage.

Job description

Our Lead Software Engineers are experts in their field, role models in software craftsmanship and have proven experience in the design, development and support of software products.

You will:

• Define standards for the Engineering community and lead their adoption across teams to deliver quality software products.
• Be an enabler for multiple teams, driving consistency, standards, pace and quality, resolving technical blockers and promoting re-use and collaboration through the wider community.
• Influence our future vision for delivery as part of the Leadership Team and then take ownership for bringing the engineering community on that journey.
• Have an excellent ability to self-organise and define priorities.
• Be capable of diving in where necessary, but the focus of this role will be to lead and set direction for multiple engineering teams effectively and successfully.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact [email removed].

Qualifications

ServiceNow Certified System Administrator

Technical skills

We'll assess you against these technical skills during the selection process:

• Programming and Build

Benefits

Alongside your salary of £75,026, Department for Work and Pensions contributes £21,735 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £75,026 to £92,522.

The maximum salary for the grade is £80,267, however a Digital Allowance of up to £12,255 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.

3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria below:

• Demonstra