First Line IT Support Analyst

First Line IT Support Analyst – Scunthorpe (Remote / Hybrid)

Position: First Line IT Support Analyst (Part-Time / Permanent)

Location: Remote role (with occasional visits to the Scunthorpe office around once every couple of months to connect with the team)

Pay Rate: £26,430 pro-rata (Work Level 6C)

Hours: 18.75 hours per week + annual bonus scheme

About the Role

Are you great with people, eager to learn new tech skills, and looking for a flexible part-time role with a purpose-driven employer? Supportive Bridge Staffing Agency is proud to partner with the Co-op to recruit a First Line IT Support Analyst for their Wholesale team in Scunthorpe.

In this role, you’ll support independent retailers (such as Nisa) by providing friendly, knowledgeable assistance over the phone and via email. You will help diagnose and resolve technical issues with EPOS solutions and ordering websites, keeping stores connected and trading successfully. Previous IT support experience is not required—if you have great communication skills and a passion for helping others, full training will be provided!

What You'll Be Doing

• Customer Support: Respond to incoming calls and emails from Nisa retailers, providing friendly and helpful assistance.

• Troubleshooting: Investigate, diagnose, and troubleshoot technical issues to identify root causes and apply first-line fixes.

• Escalation & Tracking: Accurately record incident details within the service desk system and escalate complex issues to specialist IT colleagues when necessary.

• Communication: Keep customers and colleagues updated clearly while building your knowledge of Co-op’s systems and applications.

Working Pattern & Requirements

• Hours: 18.75 hours per week on a permanent contract, scheduled across the following days:

  • Thursday: 7.5 hours

  • Friday: 7.5 hours

  • Saturday: 3.75 hours

• Shift Windows: Shifts are scheduled between 7:00 AM – 3:00 PM, 9:00 AM – 5:00 PM, 11:15 AM – 7:15 PM, and 9:00 AM – 12:45 PM (Saturday only).

• Location Flexibility: Primarily remote, with occasional visits to the Scunthorpe office roughly once every couple of months. Applicants should be within a commutable distance for these occasional visits.

• What You’ll Bring:

  • Experience delivering excellent customer service.

  • Strong communication and relationship-building skills.

  • A general interest in technology and a logical, methodical approach to problem-solving.

  • Excellent organization and a positive, eager-to-learn attitude.

Why Join Through Us?

• Competitive Salary: £26,430 pro-rata plus an annual bonus scheme based on personal and business performance.

• Assessment-Based Application: No CV needed! Apply easily online through an assessment (approx. 50 minutes).

• Exceptional Benefits Package:

  • 28 days holiday (pro-rata) plus bank holidays.

  • Pension scheme with up to 10% employer contributions.

  • 30% discount on Co-op products and 10% off other brands.

  • Stream app for early access to your pay as you earn it.

  • Virtual healthcare, 24/7 colleague support, and a cycle-to-work scheme.