Receptionist

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and
development are endless. Immerse yourself in a journey that will take you to
work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA

ME
by Meliá is a collection of hotels in which culture, lifestyle and The ME
People community come together to create an inimitable personality. Each hotel
is connected to the destination, becoming the social epicenter of the city and
attracting the best of the local cultural scene. Music, art, design, fashion
and gastronomy make up the ME scene to provide visitors with an experience
beyond accommodation. If you radiate energy and have a personal style that
captivates others, if you like to follow the latest trends and live for the
moment; if you love music, culture and new technologies… Then you connect with
the ME by Meliá brand.

// Hotel discounts // Health cash
back plan // Meals on duty // Pension scheme // Loyalty rewards
and referral bonuses // many more**

Receptionist

Mission: To
provide an efficient and courteous service to guests at all times.

Responsibilities will include, but
are not limited to:

·
Ensure that all guests
are welcomed and checked-in into the hotel in a warm, genuine &
professional manner & when possible addressed by their name. To be fully
conversant with check-out procedures in an informative & helpful manner.

·
Project a helpful and
enthusiastic attitude while offering choices, anticipating & identifying
guest expectations, in order to ensure that guests' needs are met & where
possible exceeded.

·
Beware of the current
hotel availability and propose up-sell and cross-sell whenever it is possible,
to maximise room occupancy and hotel revenue.

· Present all accounts
to company and agency bills with compliant back-up. Provide to our guests the
corresponding invoice related to payment taken.

· Observe all security,
health and safety regulations. To be fully conversant and capable of acting in
an appropriate manner during emergency situations in accordance with the hotel
emergency procedures.

· Carry out all duties
with due regard for the specifications of relevant & related legislation.
To undertake any other reasonable duties as directed by senior reception staff
or management.

· File all new arrivals
registration cards after they have been completed by the guest with their
personal details, ensuring contact details are accurate.

What are we looking for?

·
OPERA knowledge

·
Fluency in English and additional
Spanish would be beneficial

·
Prior experience in a similar role

The successful candidate
must already have eligibility to work in the UK.

Because belonging to the great Meliá
family is being VIP

·
Competitive Salary

·
Holidays: 28 days’ holiday including 8 public holidays

·
Contributory pension scheme

·
Refer a friend bonus: £500 (subject to successfully completed 6 months’
probation)

·
Discounted dental and health cover with HSF

·
Travel & Food discounts: excellent employee special
rates in Melia Hotels worldwide for our team members, their friends &
families while travelling and staying in our hotels including F&B discount
(subject to individual outlets)

·
Personal Development: programs designed to support your career right from
the start, with unlimited access to online learning platform

·
Career growth: fantastic opportunity to progress and access to a
network of over 350 hotels across the world (subject to local right to work
rules)

·
High street discounts: with Perks at Work

·
Pay Day Parties

At Meliá we are all VIP

Great professionals who make everyday
life easier and exceptional. From the junior to the most senior, all of them
have unique and important qualities that make working at Meliá an opportunity
for constant growth and a passport to create your future wherever you
want.

Our warmth, proximity and passion
for what we do make working at Meliá an unforgettable experience, full of
emotional moments and always with the feeling that you belong to a big family
where we have people like you, VIP People.

At Meliá Hotels
International, we are committed to equal opportunities between
women and men in the workplace, with the
commitment of management and the principles contained in Human Resources
policies. We also prioritize disseminating throughout the entire staff a
corporate culture committed to effective equality, and raising awareness about
the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of
discrimination, especially related to reasons of disability, race, religion,
gender, or age. We believe that diversity and inclusion among
our employees are essential for our success as a global company.

Additionally, we support the
sustainable growth of our industry through a socially responsible team. In this sense, our motto is
"Towards a sustainable future, from a responsible present".
Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

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