Harnham - Data & Analytics Recruitment
CRM Manager
CRM Manager at Harnham - Data & Analytics Recruitment, based in London, South East England, paying £400 - £425 per day. This is a permanent role.
- Pay
- £400 - £425 per day
- Hours and contract
- Permanent · On site
- Location
- London, South East England
- Closing date
- Sector
- Marketing Executive
About 18% above the going rate for marketing executive
Reference 57427236
About the role
London | Outside IR35This is an opportunity to play a key role in a major customer engagement transformation programme. The organisation has recently partnered with a leading CRM and marketing automation platform and is looking for a Product Manager to help drive a complex migration, working across marketing, technology, and business teams to ensure successful delivery.The CompanyThey are a customer-focused organisation investing heavily in their marketing technology ecosystem. As part of a wider transformation programme, they are modernising their customer communications capabilities across email, push notifications, SMS, WhatsApp, and other engagement channels. With a collaborative and highly engaged team culture, they are looking for a Product Manager who can quickly add value and support a lean function during a critical phase of delivery.The Role and Deliverables
- Act as the key link between strategic stakeholders, marketing teams, technology teams, and external vendors throughout the migration programme.
- Support the migration from a legacy CRM platform to Klaviyo, ensuring requirements, dependencies, and risks are clearly understood and managed.
- Translate business objectives into actionable product deliverables, user stories, and tickets where required.
- Work closely with leadership to surface key decisions, recommendations, and vendor insights that support programme success.
- Ensure customer journeys and campaign requirements are effectively captured and migrated while maintaining their intended business outcomes.
- Coordinate stakeholders across a complex technology landscape, helping teams stay aligned on priorities and delivery milestones.
- Strong Product Management experience within CRM, marketing technology, customer engagement, or digital transformation environments.
- Ability to operate between business and technical teams, translating requirements into clear product outcomes.
- Experience supporting platform migrations or large-scale technology transformation programmes.
- Strong stakeholder management skills, with the ability to engage leadership, vendors, marketing teams, and technical teams.
- Understanding of customer journey management, campaign delivery, and multi-channel communication platforms.
- Experience with Klaviyo would be highly desirable.
- Familiarity with CDP, CRM, or martech ecosystems would be advantageous.
- Comfortable working in a hands-on delivery role within a lean, collaborative team.
Reference: 57427236 · Posted 5 days ago · Closes 17 Nov 2026 · Listed via Harnham - Data & Analytics Recruitment
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