Customer Service Manager

Ready to take the next step in your Customer Service Manager career, leading a team and helping people reach their full potential? Based in modern offices in the centre of Blackburn, this is an opportunity to join a successful and expanding business as a Customer Service Manager. You'll lead a team of Customer Claims Handlers, helping them deliver great customer service while achieving their performance targets and maintaining high standards. With a salary of up to 40,000 and an excellent benefits package, this role offers the chance to make a real difference to your team, develop your leadership skills and play an important part in the continued success of the business. What will you be doing as a Customer Service Manager? Leading and motivating a team of Customer Claims Handlers, helping them perform at their bestMonitoring team performance, ensuring targets are met and high standards of customer service are maintainedManaging workloads and caseloadsCoaching team members through regular one-to-ones, feedback and performance reviewsSupporting the team with complex queries, complaints and escalated customer issuesChecking calls, correspondence and case files to ensure quality and compliance standards are metIdentifying opportunities to improve processes and the customer experienceWorking with other departments to support training, recruitment, onboarding and the ongoing development of your team What's in it for you? A salary of 35,000 to 40,000, depending on experience23 days' holiday plus bank holidays, increasing over time to 30 daysAn extra day off for your birthdayThe option to buy additional holidaysPrivate healthcare after one year's servicePension schemeLife insurance worth three times your annual salaryBonus schemeLong-service awardsPerkbox rewards schemeCompany eventsFree on-site parkingWellbeing programmeRewards for suggestions that help improve the business Why would you join this company? You'll be joining a successful and expanding business where customer care, quality and compliance are important. As Customer Service Manager, you'll have the opportunity to shape the performance of your team, develop individuals and help improve the service customers receive. It's a hands-on leadership role where you'll be able to make a visible contribution, working closely with the Head of Operations and colleagues across the wider business. What we're looking for What's essential: Previous experience leading a team within a customer service, claims or contact centre environmentExperience motivating a team to achieve KPIs, service levels and quality targetsExperience handling customer complaints and escalationsExperience coaching team members and managing performanceConfident using Word, Excel and OutlookWhat's helpful but not essential: Experience in a legal, financial services or claims environmentAn understanding of SRA regulatory requirements and/or FCA Consumer DutyExperience using ProClaim or similar case management systems The Essentials Salary: 35,000 to 40,000 Hours: 9am-5pm Monday to Friday (30 minutes lunch) Location: Blackburn town centre Job type: Permanent To Apply If you're an experienced customer service team manager who enjoys developing people, driving performance and ensuring customers receive the best possible service, we'd love to hear from you. Send your CV today! Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.