Customer Service Advisor

Customer Service Advisor (Customer Care) Warwick The headlines A salary well above the usual for a customer service role, plus annual bonus25 days holiday plus bank holidays, with the option to buy and sellOne day a week from home once fully trained37.5 hour week with an early finish on FridaysPension and company share scheme About our client Our client is a well known international manufacturer with a premium brand and a long established reputation for quality. They supply trade and business customers across the UK, and their UK head office in Warwick is looking for a Customer Service Advisor to join a settled, close knit customer care team where people tend to stay. Why this role is different This is not a scripted call centre job. As a Customer Service Advisor you will be the person customers rely on to get things sorted, with the systems, training and support to do it properly. No two days are the same. One call might be a trade customer tracking down the right spare part, the next a distributor chasing an urgent delivery, and the next a warranty query that needs some detective work. You will look after your own accounts, so you will get to know your customers and build real relationships rather than working through a faceless queue. Product knowledge comes with time and support from the team. What matters is strong customer service experience, a curious mind and a genuine enjoyment of solving problems. What you ll be doing Handling customer service calls, emails and tickets, with live chat on the wayHelping customers identify products, product codes, spare parts and compatibilityOwning your own accounts, processing orders accurately on SAP and keeping customers updated through to deliveryDealing with queries on availability, pricing and deliveriesBeing the first line of support for warranty, quality and spares queries, resolving them first time where you can and escalating complex cases to the Customer Care Team LeaderSending out product information, completing product registrations and keeping customer records accurateWorking with internal teams and external partners to close investigations quicklyPutting forward ideas to improve the customer service process What we re looking for Solid office based customer service experience, such as B2B, order processing, trade counter, aftersales or contact centreSAP experience is a big plus, and a similar ERP or order processing system will be consideredConfident on the phone and clear and professional in writingComfortable juggling several queries at onceGood with Excel, Word and Outlook, and quick to pick up new systemsDependable and committed, someone the team can count onA good standard of education, such as GCSEs or equivalent Location Warwick, easy to reach from Leamington Spa, Kenilworth, Coventry, Stratford upon Avon, Southam, Rugby and Banbury, with quick access to the M40. The full benefits package Excellent salary for a customer service roleAnnual bonus25 days holiday plus bank holidaysAbility to buy and sell holidayOne day per week working from home once fully trained37.5 hour week with an early finish on FridaysPension schemeCompany share schemeStaff discount on company productsRewards and discounts portalWellbeing programme with a dedicated yearly wellbeing calendarMental health support advisersLong service awardsRated Outstanding by Best Companies Why apply through Brellis We work closely with our client s customer care team, so we can tell you exactly what the role involves, who you will be working with and what the interview process looks like before you go in. If you are a Customer Service Advisor, Customer Care Advisor or Customer Service Coordinator looking for a long term role with a respected international brand, apply today INDH