Night Concierge

Location: West London
Salary: £28,000 per annum
Hours: 7:00pm - 7:00am, 2 on / 2 off

We are currently recruiting for a Night Concierge to join a residential development in West London.

Key Responsibilities

• Providing a professional and welcoming front-of-house service to residents, guests and visitors.
  
  
• Managing the reception/concierge desk throughout the night.
  
  
• Handling resident enquiries and resolving issues efficiently and professionally.
  
  
• Monitoring building security, access control and CCTV.
  
  
• Carrying out regular patrols of the development and communal areas.
  
  
• Managing keys, parcels and deliveries in line with site procedures.
  
  
• Responding appropriately to emergencies, incidents and maintenance issues.
  
  
• Liaising with contractors, security and other onsite teams when required.
  
  
• Maintaining accurate incident reports, shift logs and handovers.
  
  
• Ensuring reception and communal areas remain presentable and secure.
  
  
• Supporting the wider onsite team to maintain a high standard of resident service.
  
  

About You

• Previous Concierge, Front of House or residential property experience is essential.
• Strong customer service and communication skills.
• Professional, well-presented and approachable.
• Calm and confident when dealing with difficult situations or emergencies.
• Good attention to detail and able to follow procedures accurately.
• Comfortable working independently throughout the night.
• Reliable, punctual and able to commit to a permanent 2 on / 2 off night shift pattern.
  
  

If you have not heard from us within two weeks of your application, unfortunately you have not been shortlisted on this occasion.