Business Support Assistant - Shared Services - EAD10029

Job Summary

This post is only available to all permanent and temporary employees and agency workers currently on assignment within East Dunbartonshire Council.

We are looking for an enthusiastic, flexible, self-motivated individual to join the Business Support Team within Shared Services delivering a wide range of administrative support to Directorates across the Council. Whilst the team is based within Southbank House, Kirkintilloch, we are currently working on a hybrid basis between home and office.

The post holder will predominantly be working within the Shared Services Social Work Team, dealing with a range of customer focused tasks including, but not limited to, phone calls and referrals for Social Work services as well as updating Social Work systems and using shared mailboxes. You should be a team player and committed to continuous business improvement.

The post holder will also assist with development and implementation of standardised, streamlined, efficient processes to ensure effective service delivery. For full details please see the Role Profile.

Essential requirements for the post include:-

• Knowledge and understanding of administration processes and procedures within a service support environment
• Excellent ICT and data management skills
• Numeracy, diagnostic and analytical skills
• Excellent organisation and co-ordination skills.
• Able to work on own initiative
• Good verbal and written communication
• Flexibility and adaptability
• Team player
• Ability to work under pressure to deliver positive results

Applicants must be customer focused with a can-do attitude.  You must be interested in working within an exciting and busy department.

Further information can be obtained from Caroline Baxter or Dee Horne on [phone removed].

PVG/Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria.

Where the post you are applying for is considered a Regulated Role under the Disclosure (Scotland) Act 2020, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment. Successful candidates who withdraw their application after the check process has started will be invoiced for the cost of the check.

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by the HR &OD Manager.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.
• Equalities monitoring will be conducted to ensure a fair and equitable process with
• screening being carried out to anonymise sensitive information such as age, gender and disability.
• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.
• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.
• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.
• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)
• We will advise you of meeting the criteria for interview normally within 3 weeks.
• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

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East Dunbartonshire Council