Credit Controller

Our client is a well established business based in Thurrock who are seeking an experienced Credit Controller to take ownership of a varied debtors ledger covering multiple revenue streams.

Duties will include:

• Taking ownership of the credit control function and aged debt portfolio.
• Proactively manage and reduce outstanding debt.
• Implement effective collection strategies to maximise cash flow and minimise bad debt exposure.
• Monitor customer payment performance and escalate issues where necessary.
• Negotiate payment plans whilst maintaining strong customer relationships.
• Produce debt analysis and cash collection reports for senior management.
• Build strong relationships across finance, operations, and senior management teams.
• Act as the main point of contact for complex customer account issues and escalated debt matters.
• Support and guide colleagues on credit control best practices.
• Manage disputed accounts and complex debt recovery cases through to resolution.
• Liaise with solicitors, debt collection agencies, and external stakeholders when required.
• Ensure legal referrals are supported by accurate documentation and records.
• Monitor ongoing legal cases and provide regular updates
• Oversee the accuracy and integrity of customer account records and the sales ledger.
• Reconcile accounts and investigate discrepancies.
• Produce aged debt reports, KPIs, and collection performance data.
• Support month-end processes and financial reporting requirements.
• Identify and implement improvements to credit control procedures.

**Please note that this role is full-time office based and working hours are 9.00am-17.00pm