Receptionist

Job Description

We are looking for an enthusiastic individual who takes pride in creating positive workplace experiences, building strong relationships and ensuring every visitor receives a warm, professional welcome. You will play a key role in supporting workplace services, customer engagement and day-to-day reception operations.

Key Responsibilities

• Deliver exceptional customer service and create a welcoming environment for visitors, customers and colleagues.
• Act as the main point of contact for enquiries, requests and telephone calls.
• Meet and greet visitors, manage visitor registrations and issue passes in line with site procedures.
• Support room bookings, reception administration and booking system management.
• Assist with the delivery of workplace events and employee experience initiatives.
• Conduct building inspections, identify issues and report faults to the relevant teams.
• Collaborate with security, engineering and workplace teams to ensure smooth operations.
• Ensure all health, safety, security and operational procedures are followed at all times.

Professional and Personal Competencies/Qualifications

• Previous experience in a reception, customer service or administrative role.
• Excellent verbal and written communication skills.
• Experience working in a customer-facing environment.
• Strong Microsoft Office skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Professional, proactive and highly organised with strong attention to detail.
• Comfortable working within a highly confidential environment.
• A positive team player with a flexible approach to work.
• Ability to obtain and maintain Security Check (SC) clearance.

Desirable Qualifications & Experience

• First Aid qualification.
• IOSH qualification.
• Experience within a public sector or government environment.
• Workplace Experience or Facilities Management experience.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.